Used 2011 Mercedes-Benz Sprinter 2500 Passenger

"We are a Mechanical Contractor that travels 10 Sta"

"The 2013 MB Sprinter has 127000 miles, two sets of brakes, oil changed every 10,000 miles, the dealers For MB, have done all work. 100,000 miles check up required a new def tank and power door locks. It has performed above my expectations. The cost to up keep at MB cost about 2000.00 per year. About 500.00 per visit . The body has held up very well, I have paid additional money to have full undercoat and body protection. Needs front control arms on drivers side . Would buy another MB sprinter 6 cylinder diesel And would highly recommend this vehicle."

"The Beast - 2015 2500 144 4x4"

"We purchased our van new summer of 2015- it has been awesome as a weekender and cross-country family hauler. When we bought our van having 4 wheel drive (or AWD) was a mandatory requirement (we live at elevation in the Rockies) and the Sprinter seemed the most sorted out and the only van you could buy directly off the dealer lot with this option (the Ford can be purchased for a premium with the Quigley system, but at the time Transits were a very new model and suffering a fair number of significant early run issues). Three years later and no real complaints - we have done our first factory recommended service and had no other mechanical needs beyond adding DEF and balancing and rotating tires often. The van drives really well and has a good layout for passengers, however when it is unweighted it rides like any other heavy-duty truck that is empty (really rough!). The sprinter is not a car or even SUV ride-wise or with maneuverability, it is a big truck-like vehicle. If you know that and still like the idea of a full-size van, it is a good option to consider. We hope to have ours for many miles and many years of long distance exploring!"

"Very disappointing ownership and customer service"

"We purchased our Mercedes-Benz Sprinter-based RV brand new in March 2024 because we trusted the Mercedes-Benz name and the Sprinter platform. Unfortunately, beginning about 18 months later, the vehicle experienced repeated no-start failures, multiple towing events, prolonged periods in the shop, a major oil leak, and eventually confirmed internal engine damage requiring extensive repairs. Within roughly two years of ownership, the vehicle was out of service for more than 160 days. The vehicle is currently running, and the repairs were covered under warranty. However, after this history, our confidence in using the vehicle for long-distance travel has been greatly affected. We are also concerned about how such an extensive documented repair history may affect future resale value and marketability. What was equally disappointing was the customer-service process. We spent many months trying to obtain a meaningful resolution through Mercedes-Benz USA, including Customer Care and the Executive Referral process. We also escalated the matter to Mercedes-Benz Group AG in Germany, which referred the case back to MBUSA. Ultimately, MBUSA maintained its previous final position. Mercedes-Benz did provide some goodwill assistance, which I appreciate. However, in my view, the final resolution did not adequately reflect the prolonged loss of use, the extensive repair history, or the loss of confidence we experienced with a vehicle purchased brand new. I am sharing this experience so that other Sprinter owners and prospective buyers understand that warranty coverage is only one part of vehicle ownership. When a serious problem becomes prolonged, the quality and responsiveness of customer support can be just as important."