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Consumer Reviews

2024 Ford Escape Consumer Reviews

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3.8
(71 reviews)
2024 Ford Escape
5
52%
4
14%
3
13%
2
8%
1
13%
65%
Recommend this vehicle
Value
3.9
Performance
3.9
Quality
3.7
Comfort
4.3
Reliability
4.0
Styling
4.3
2024 Escape Overview
Among the 71 owners who provided feedback on the 2024 Ford Escape for Kelley Blue Book, consumer sentiment is mostly positive, with 65% recommending the vehicle. As a whole, consumers found the vehicle's comfort and styling to be its strongest features and quality to be its weakest. 37 out of 71 of owners (52% of them) rank the 2024 Escape five out of five stars. Overall, consumers seem aligned in their opinions of the 2024 Ford Escape. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
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Review Summary

AI summary of user-generated reviews for this vehicle
The vehicle has a comfortable ride and smooth transition between gas and electric power. The interior is spacious, and the entertainment system is responsive. However, some owners have experienced issues with the engine, entertainment system, and adaptive cruise control. There have also been concerns about seat comfort and the reliability of the hybrid system. Overall, the product is a practical and efficient SUV, but the quality and durability of certain components may be a concern for some buyers.
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Most Helpful Reviews

Positive Review

"KBB's Expert Review tells the story"

White Escape Hybrid titanium. Glad we decided on this instead of Rav4. It's a luxury car for us 'middle-weight' type people. Everything is fine...right now. More satisfied with the 2020 model than our 2016 titanium. Quiet, handles well, like switches, leather upholstery comfortable, visibility good, safety good, very good audio, and good grunt when needed. Driving 2/3's city and 1/3rd highways(2 lane mostly) currently averaging 42.2 mpg!'


VS

Critical Review

"Unsatisfied owner"

Car has the 3 cyl eng..would not recommend it to anyone..has vibration in high gear on highway like it is underpowered...transmission is jerky at startup..maybe a different engine would make a difference but maybe not..not satisfied at all with my escape..

2024 Escape Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 71 reviews.


Pepper
5/31/2026
Electricity
Pros

Color

Cons

Electricity

When.my.smart cellphone in the car, the battery drains. The radio and cellphone plays at the same time. I have taken it back the Galphin Ford, twice and once to Vista Ford. The second time to Galphin Ford, for them to keep, a couple days or so, the person had spoken with he had drove it and didn't see any thing, he only drove it for three miles, having a attitude about the hold situation. This car has less three thousand miles on it, for all these problems. Yesterday it started up again.

Value
3.0
Performance
3.0
Quality
3.0
Comfort
3.0
Styling
4.0
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0
0

Tucsonc
4/28/2026
Great SUV

Bought my car brand new February 2023. It’s a 2022 model sports package. Love the way it handles. rarely uses gas as I do mostly in town errands. Smaller than my previous Non plug-in Ford Escape, but actually like it that way. Backseat does fold down and plenty of rear cargo room.

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0
0

Barrym
12/17/2025
A Subpar option for those who don’t do research
Pros

Looks nice, usually lots of discounts

Cons

Third rate interior, garbage seats, engine moans under basic driving, bad interior layout

Drove one of these for 10 months. The interior is garbage, the engine strains in the city, and the seats feel like they are stuffed with hay. Even for a base trim it feels incredibly poverty with a high price for the lack of things you get.

Value
2.0
Performance
2.0
Quality
1.0
Comfort
1.0
Reliability
2.0
Styling
3.0
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6
8

Bernie
12/7/2025
Reliable and Drives lika car

My Ford Escape is reliable and gets good mileage. I like driving this car because it drives like a car. I would buy an Escape again if only Ford did not stop production of this car.

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11
0

Found on Road Dead
12/5/2025
Never ending problems.

I really wish I never purchased this vehicle. It seems to always have a recall. The Air conditioner was leaking into the car causing it to flood. Welds keep breaking. The engine light has been on and off for emissions issues and recalls. The door welds broke and now the bracket is loose in the door so I can't use my window. Recalled doors have been on order for almost a year!!! I can't seem to keep this thing out of a garage.

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4
6

Tedj
8/20/2025
Great car

We have had our escape hybrid 5 years. I tell my friends you get free oil changes, tires and brake work for the life of the car. That's how much the savings in fuel amounts too! We drive 10,000 miles a year which add to the savings. The seats could be softer and ride smoother otherwise a great car!

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10
1

MS95
8/6/2025
Avoid
Pros

Fuel Mileage/Infotainment

Cons

RESALE VALUE/RECALLS

I will say our 2020 Ford Escape SE has done my wife and I fairly well. It gets good gas mileage, handles rather well, and love the Ford infotainment above all. Although we got stuck with several recalls of course. The AWD module went out and several things quit working in the vehicle. Aside from that the resale value is just absolutely pathetic. Should have figured buying a Ford. Our next vehicle will be a Honda or Toyota, so if you're reading this thinking about buying a Ford Escape, don't! We even went to the extent to see if Ford would buy it back because we just no longer wanted to deal with it. They weren't helpful at all, I also figured that would be the case too.

Value
1.0
Performance
2.0
Quality
3.0
Comfort
4.0
Reliability
2.0
Styling
3.0
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6
3

Brian
7/8/2025
Best Car

Owned my Escape PHEv. for 6 months now. Not one visit to the dealer! Great gas mileage, and even better when using the Plug in daily.

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12
1

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