Chevrolet Dealership Repair Options

Chevrolet owners are advised to seek out repair service at your Chevy factory-authorized dealer. In addition to using genuine Chevrolet parts, dealers have firsthand knowledge of your vehicle, as well as the latest service bulletins and recall notices as issued by the manufacturer.

In the case of a leased GM vehicle, many car leases including those from GMFinancial will require the use of genuine General Motors original equipment parts when making the car whole again. This is regardless of whether your insurance company will pay for them or not. If your coverage excludes original equipment parts, be prepared to spend out of pocket to fulfill the difference.

For Chevrolet vehicles with specialized construction elements, such as aluminum panels or carbon fiber, a GM-approved facility may be the only option for getting it repaired properly.

Training

Chevrolet-approved mechanics receive factory training on the latest techniques and procedures to keep your vehicle running properly. They include instruction through the GM Service Technical College where technicians work towards their Institute of Automotive Service Excellence (ASE) certifications, which train GM (GMC, Cadillac, Chevrolet, and Buick) brands to be better equipped for the repair of your General Motors vehicle.

Loan car policy

If your Chevrolet requires warranty repairs within the 3-year/36,000-mile term, alternate transportation may be available under GM’s Courtesy Transportation program. Consult with your service advisor for more information. If your Chevrolet is in for collision repair, the use of a loaner may be covered by an insurance policy rider.

Collision repairs

General Motors announced in August 2018, the creation of the General Motors Collision Repair Network. The network is designed to drive customer safety, satisfaction with strong results for dealers and independent collision repair facilities. Using a directory maintained by GM’s OnStar division, the group will direct GM Vehicle owners to the nearest GM-approved service provider (which may or may not be a part of a dealership) where qualified technicians will follow specific factory-prescribed procedures in making the repair.

After passing the GM certification process, these shops are the first to receive specific GM training for the various brand vehicles, not to mention the latest tools and post-repair scanning equipment to make sure the procedures are followed exactly.