Mercedes has issued a recall covering 21 examples of its Maybach S-Class Sedan from model year 2021 because their emergency call system may be inoperative.
The recall resembles a large recall that affected hundreds of thousands of cars in 2022. Mercedes says it believed that no Maybach models in the U.S. required similar service at that time. However, the company has since learned that a small number not included in the original recall may need the same repair.
The cars have an emergency call service that automatically contacts first responders in the event of an accident. Passengers can also trigger the service by pressing an SOS button. A software problem created a situation where “an automatic or manual emergency call might not be successful. Furthermore, the data transfer (such as vehicle position) might be restricted. In the event of an accident, first responders might not be directed to the vehicle location, which could increase the consequences of the accident.”
Drivers might see an “SOS not ready” or “SOS inoperative” warning as the problem develops.
Dealers will fix the problem with a software update. However, these cars can’t receive the necessary update over the air, so owners must bring them to the dealership to have them installed.
By law, dealers never charge for recall-related repairs.
Automakers recall many cars, often more than once, during their lifespan. Automakers try to contact every owner but don’t always reach them all. Find out whether your vehicle has any outstanding recalls with the easy VIN tool at our recall center.
