- The front passenger seat in some Lincoln Navigator SUVs may slide forward, backward, or recline without anyone engaging its controls.
- Dealers will disable the Chauffeur Seat feature through a free software update.
Ford Motor Co. has recalled 36,994 Lincoln Navigator SUVs from model years 2025 through 2027 due to a software issue that could cause the front passenger seat to move unexpectedly, increasing the risk of injury. The problem involves the Chauffeur Seat feature, which allows rear-seat passengers in certain Lincoln Navigators to adjust the front passenger seat via a touchscreen.
What Can Happen to the Seat
Ford found that accidental screen responses could activate the seat controls. If someone presses the home screen and seat movement buttons on the rear seat display at the same time, the system may continue moving the seat even after the controls are off the screen. As a result, it could move forward, backward, or recline.
Why It’s a Safety Concern
Seat movement could unexpectedly cause the front passenger seat to hit someone sitting in the second row. It could also push the front passenger into an unsafe sitting position, increasing the risk of injury.
Ford recovered three warranty reports and one field report involving the seat movement defect. No crashes or injuries have been reported.
The Fix
Millions of cars are recalled, sometimes more than once. To check whether your vehicle might be subject to a recall, use the easy tool in our recall center. All you need to get started is either your vehicle identification number (VIN), license plate number, or year, make, and model of your vehicle. Owners can also check whether their vehicle is included in the recall through the National Highway Traffic Safety Administration (NHTSA) recall hub.
Ford will provide a free software update that disables the Chauffeur Seat feature. Owners can take their vehicles to a Ford or Lincoln dealership for the update. Technicians will use a service tool to update the vehicle’s front and rear multimedia control module. Ford expects to notify owners of affected vehicles this month.
