2023 Toyota Highlander Consumer Reviews
Most Helpful Reviews
Positive Review
I purchased a 2020 Toyota Highlander Platinum. Love the vehicle so far. Rides great and has lots of safety equipment. One major problem that Toyota does not want you to know. The Platinum and Limited will not accept a tow hitch from factory or after market. Seems that they installed some sensors for the foot control of the lift gate in the area where the hitch would be installed. I contacted Toyota to see what could be changed to allow the hitch to be installed. They said they were sorry nothing can be done . You have to purchase an XLE model if you want a hitch. I cannot believe that they won't make some engr. change to enable a hitch installation.
VS
Critical Review
BUYER BEWARE!!! I've had this car for 4 months. One of which has been spent in the shop. A pebble less than a centimeter hit the a/c condenser and destroyed it. There have been multiple reports of this happening and since it's not a "safety concern" they won't recall it. It has nothing behind the grill and bumper to protect against road damage. Just 3 inch gaps in the bumper and grill where anything can go through. They refuse to fix it and we had to go through insurance. I have a $500 deductible. They won't even cover that claiming "insurance fraud". I already spoke to my insurance and they said it was between the dealer and I. So just know, if you buy this car, you're risking spending 100s of dollar on fixing something that is a design flaw.
2023 Highlander Reviews
Showing 8 of 61 reviews.
Comfortable in 1st and 2nd row, features, cargo space
Auto-start stop, engine idle, not quieter than older generations
The 2024 Highlander is an excellent midsize SUV. Infotainment screen, customizable gauge cluster, and heads-up-display on the Platinum take some time to learn but once you do they are very good. Leather seats are comfortable and build quality is solid. Turbo I4 drives nicely. When idling it constantly raises RPM and gets louder. No problems after 1 year and 10k miles, although I doubt the powertrain will last as long as the old V6. Nonetheless you can expect it to be more reliable than any competitors. Auto start-stop is annoying and useless in most situations. Safety features work well. Overall a great vehicle.
Ac seats
No hitch
Just bought a week ago- lots of great features in the Limited model we got. Love the AC seats, but wish it had come with a factory installed towing package.
Bought our 2023 Highlander AWD XLE in April 2023. Live in the Chicago area. Have driven it loaded with bikes, kayak and Tule roof box to Arizona and Maine. Great traveling vehicle with great ride and good gas mileage (27 miles per gallon). Largest vehicle we have ever purchased. Meets our needs well. We have two other vehicles, sedan and Miata which we drive in the city because parking spots are smaller making parking the Highlander a bit of a challenge. Have owned 3 previous SUVs and we like the Highlander the best. We have had zero technical issues with the vehicle. I would recommend it to anyone wanting a reliable midsized SUV.
Drives smooth, powerful engine, spaceous and looks good! The sporty look on the car really makes it a one of a kind as well as being equipped with great technology!
None
Overpriced, Resale value, Reliability
Does not hold it's value very well. The v-6 is one of the biggest problems. Not many people looking for a suv with a v6 now days. Costly repairs, exspensive for maintenance. Not very comfortable on long road trips. We traded our vehicle for a new truck that holds a better value.
Well known UA80 transmission failures affecting several year models (in and out of warranty) of Highlander. Current Nationwide backorder (several hundred transmissions) status for replacement transmissions with estimated customer wait times of several months. Owners have vehicles still valued at $25k plus and can't sell due to bad transmission and can't fix/drive for several months due to massive backorder status.
Smooth
dash rattles
Great vehicle.
Comfortable, roomy , reliable
None that I know of
I was able to search for cars with specific features and narrow my search down to a handful of cars . It was easy to save the cars I wanted to look into more with a favorites list . From that list I test drove the cars and found the exact one I wanted !
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