2024 Mercedes-Benz Sprinter 3500 Cargo Consumer Reviews
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For an MSRP of almost 70K (4WD 2500 Cargo) i feel like I got robbed. Figured a Mercedes means quality, wrong!! There are many things I love about the van, but for the price, they sure did everything as cheap as they could. In 9K miles I've had it into the shop twice. Nothing major, but irritating stuff. The back-up camera just stopped working one day. They needed to put new software in. The trailer lights don't work. They are still trying to figure that one out. They have more new software coming. The plastic buttons that cover screws fall out and get lost. The rubber gasket on the sliding door window came lose. Ordered another one that took 3 months to get and by the time I drove home it was gone again. The most irritating issue is a squeak in the steering. They've replace bearings and what else and the squeak comes back a day after they think they fixed it. The quality is not worth the price and at this time would not recommend it to anyone. Not when you pay at least 10K to 15K more than a Ford Transit. The other issue, every time they work on it with the cheap plastic and clips, it never goes back together as well and the their are new noises, squeaks, and creaks probably because the plastics are only meant to be put together once.
2024 Sprinter 3500 Cargo Reviews
Showing 8 of 28 reviews.
We purchased our Mercedes-Benz Sprinter-based RV brand new in March 2024 because we trusted the Mercedes-Benz name and the Sprinter platform. Unfortunately, beginning about 18 months later, the vehicle experienced repeated no-start failures, multiple towing events, prolonged periods in the shop, a major oil leak, and eventually confirmed internal engine damage requiring extensive repairs. Within roughly two years of ownership, the vehicle was out of service for more than 160 days. The vehicle is currently running, and the repairs were covered under warranty. However, after this history, our confidence in using the vehicle for long-distance travel has been greatly affected. We are also concerned about how such an extensive documented repair history may affect future resale value and marketability. What was equally disappointing was the customer-service process. We spent many months trying to obtain a meaningful resolution through Mercedes-Benz USA, including Customer Care and the Executive Referral process. We also escalated the matter to Mercedes-Benz Group AG in Germany, which referred the case back to MBUSA. Ultimately, MBUSA maintained its previous final position. Mercedes-Benz did provide some goodwill assistance, which I appreciate. However, in my view, the final resolution did not adequately reflect the prolonged loss of use, the extensive repair history, or the loss of confidence we experienced with a vehicle purchased brand new. I am sharing this experience so that other Sprinter owners and prospective buyers understand that warranty coverage is only one part of vehicle ownership. When a serious problem becomes prolonged, the quality and responsiveness of customer support can be just as important.
I owned the Sprinter since 2019, short of emissions issues it's be solid reliabile and a game changer on vacations, long distance travel and taking people places. I've been to Canada traveled many times to Colorado to see family and just short trips around home here in California. It's a Passanger Van but I removed the front and rear seats. We camp in it ,picked up family at Airports and moved furniture for family and friends. Trouble free 45k on it still looks new and a please to drive. The only issue is emissions due to short local driving, MBZ has a 132K 13 years warranty on emissions parts.
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Terrible broke down in 6 days couldn't even make it from Canada to North Carolina without it squeaking all the way there, and the wheels kept falling off I crashed 3 times, and I had to go to the hospital. Was very close to dying.
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We have employed over 15 Sprinter vans in our fleet over the past 10 years, the latest generation of Sprinters built around 2022 - 2024 are some of the absolute worst and most expensive vans ever built, even brand new they have serious reliability issues that lead to extensive downtime which is made worst by MB absolutely horrible costumer service and service center efficiency, prepare for your brand new van to be 2 or 3 weeks at a shop before its even looked at, then several weeks for parts to come in and if and when the parts come in, add more time for the actual repair. Among the issues with our newer vans: sliding doors that shut closed and could not be opened (3 weeks downtime), one year old van with 20,000 miles needed new pads and rotors ($1500 fix !), Multiple check engine lights that cannot be remedied, leaks from the rear AC units, etc. If you absolutely rely on your vehicle to make a living, get another van, anything but a sprinter.
My ford vans are far better vehicles for work. These things are complicated and very expensive to maintain. They work great when they work when they break they are a complicated expensive nightmare
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Great on fuel! VERY comfortable! Stylish, roomy, handles like a sports car! lots of power! tows great! quite on the inside! 5 STARS!!!! highly recommend this van to anyone or any professional business!
Solid build quality, 20K mi maintenance interval
Steep service bill, but justified by ride quality
Purchased 144' cargo Sprinter 4cyl in 12/2015. 85,000 miles no problems. Just added 170" crew 6cyl 4 months ago 12/2022. Got 19 mph from Phila to MI returning home from purchasing it. It rode great , is upgraded with many options and only change for me taking two parking spaces instead of one.
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2019 Mercedes Benz, Excellent condition Sprinter passenger van, just like brand-new No Dents, or scratches, black on black 7,500 miles only! Sale price $70.000
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