2020 Mercedes-Benz GLC Coupe Consumer Reviews

We got our certified preowned 2016 GLC in 2019 with only 22000 miles on it. Ill start with the Mercedes dealer. Hands down the best experience I have ever had buying a car. I lived in California when I found the vehicle in New Hampshire. We were moving there in a month. I asked them how much they wanted down to hold it and they simply replied “nothing the car is yours when you get here!” I thought it would be sold by then like most other dealers but nope it was clean and ready for me. They were overly friendly and made the entire process smooth. The vehicle is now ten years old and has about 115000 miles on it. Ownership costs have not been as bad as I figured. If you do continue to go to the dealership of course its more expensive for basic maintenance like oil changes and such but major work is about the same as any small shops qualified to work on Mercedes. So far (besides basic maintenance like oil changes, fluids and filters etc…) we have had to have front and back brakes done, both lower ball joints replaced and a sensor replaced. Dont remeber what one, but it cost about 1k to have done. We had some codes recently that the mercedes dealer fixed with a software update thankfully, because it would have cost a small fortune to fix it if the two issues were truly broken. The heated and cooled seats are amazing. All electronic functions like radio, gps, lighting, seats and such all function same as new still. Engine still runs strong and transmission shifts smooth. Id say total cost we have paid for all work including tires and regular maintenance is around 8000 dollars. Considering tires are about 3 thousand of that its not too bad. I mean it is a luxury brand so expect it to cost more than owning a non luxury brand. Also our dealer will come and pick up the vehicle for maintenance and leave you with a nice new loaner free of charge, obviously a great way to get you to fall in love with a new one, and it works. We are now looking at getting a 2026 model. Keeping our 2016 as a daily driver. Overall, in my experience, the vehicle is amazing. Drives beautiful and handles great. Its very quiet inside and braking is excellent. Well worth the money!

I bought 2019 used car Glc formative suv so far on 3 month no issue ride is super comfortable it feels , drives great

30,000 MILES AND NOT A SINGLE SERVICE OTHER THAN NORMAL 'A' AND 'B' SERVICE. THE RUN FLAT TIRES JUST GOT REPLACED AND WE WERE SURPRISED THAT THEY DID NOT LAST A BIT LONGER BUT THEY WERE OVER 7 YEARS OLD

Mercedes has earned their low scores for poor quality, reliability, and customer service. All you need to do is look at the depreciation on their vehicles to confirm this. Had a 2021 amg43 glc with less than 25,000 miles still under new owner warranty that had a constant no start issue in cold weather. Vehicle was towed to dealership FIVE times for the problem and was told no issues with the vehicle. The fifth time it was towed we told the dealership to keep the vehicle until it was fixed. One month later was told to pick up the vehicle which was brought in covered in 6 inches of snow and ice, so obviously they did nothing. Contacted Mercedes corporate they apologized went through the motions of being concerned and said the vehicle is perfect. Completely understand that even a good model can have the occasional lemon and that a quality manufacturer would fix the issue, but Mercedes does not view it that way. Took the hit on the depreciation, which was Maserati like, and traded for a Porsche Cayenne which has been flawless and never looked back. Much better ride, better quality and better dealer service, in fact Mercedes is not even close. Feels great not to be stranded in parking lots waiting for tow trucks or leaving the vehicle in my garage on a Mercedes trickle charger. BTW, two of the tow truck drivers said the number one manufacturer they get calls to tow are Mercedes.

Still drives new despite being a 2016 with 40k miles. Handles very well, lots of power and has been very reliable for us. One set of tires, and regular oil changes is all we have done. Great car and will will drive it for many years to come.

This car is awesome, however not perfect. I took it on a 6 hour road trip and no matter how I adjusted the seats, it is not very comfortable. the 4 wheel drive system is amazing, and the fuel economy wasn't too bad. Some of the repairs were extremely expensive, so you need to be prepared for that. I have had over 5 other kinds of cars in my day, and that car is more pricey for everyday life than most. You have to put premium gas into it too. If you are set on getting this car, get a warranty, even an after market. you will need it. they are a tad more finnicky than most American cars, but you are paying for class, and luxury.

This car is beautiful and is fast and reliable. It drives smoothly and has great handling power. It has excellent leg room for passengers in the back seat (much more than our Range Rover sport). It is a classy vehicle.

My wife won’t Drive anything's but Mercedes and I like SUV’s so we got a 2021 GLG. Now 2 cylinders just failed along with the coil. The dealer said the 20’s and 21’s have bad heads and the coil housing are such bad plastic housing they can’t handle the firing. It was fixed under warranty but they recommended the extended warranty, that’s bad new for car less than 3 years old