Mercedes-Benz Dealership Repair Options

Buying a Mercedes-Benz is an investment and the best way to protect that outlay is seeking repairs from a Mercedes-Benz authorized dealer, who has firsthand knowledge of your vehicle, as well as being up to date in the latest service bulletins as issued by the manufacturer.

In the case of a leased Mercedes-Benz, many of these contracts including those originating from Mercedes-Benz Financial Services USA, will require the use of genuine Mercedes-Benz original equipment parts when making your car whole again.

While independent shops or automotive service centers may offer attractive rates, you can be assured Mercedes-Benz dealers will be using genuine M-B parts in performing repairs. Complimentary diagnostic checks and a tire rotation are available early on at Mercedes-Benz service departments, although pre-paid maintenance plans are available that lock in tomorrow’s service at today’s prices. Check with your local Mercedes-Benz service advisor for more information.

Training

Mercedes-Benz service mechanics can elect to receive factory training on the latest techniques available through the Mercedes Technician Training Program and the Mercedes Benz Elite Program. Here they learn specific techniques necessary to keep your Mercedes-Benz running properly. They include courses by the Mercedes-Benz Certified Collision Program training school where mechanics and technicians are instructed in the latest techniques for paint, body and electrical/mechanical repairs.

Loan car policy

If your Mercedes-Benz vehicle is in for a warranty-covered repair, some Mercedes dealers may offer complimentary loaner vehicles. If you are a regular customer of an individual dealer, some may offer loaner cars for repairs taking more than two hours. Because of the limited number of loaners, it is always a good idea to call ahead for a service appointment and loaner availability. If your car is in for collision repair, and the dealer has no available loaners, your insurance policy may cover the costs of securing a rental vehicle. Read your policy’s fine print for more details.

Collision repairs

The Mercedes-Benz Certified Collision Progam are the official names for dealer body shops and Mercedes-Benz certified independent shops to work on and repair Mercedes vehicles that have been in collisions. In some cases, they are body shops that are connected to M-B dealerships, or are highly regarded dealer-sponsored independent shops, known for high-quality work using specific Mercedes-Benz OEM parts. These certified Elite level shops are the only centers that are authorized to use specialized Mercedes-Benz tools and equipment for a specific repair.