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Consumer Reviews

2002 Lincoln Navigator Consumer Reviews

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4.4
(174 reviews)
2002 Lincoln Navigator
5
70%
4
16%
3
6%
2
3%
1
6%
85%
Recommend this vehicle
Value
4.4
Performance
4.5
Quality
4.5
Comfort
4.7
Reliability
4.5
Styling
4.6
2002 Navigator Overview
Among the 174 owners who provided feedback on the 2002 Lincoln Navigator for Kelley Blue Book, consumer sentiment is mostly positive, with 85% recommending the vehicle. As a whole, consumers found the vehicle's comfort and styling to be its strongest features and value to be its weakest. 121 out of 174 of owners (70% of them) rank the 2002 Navigator five out of five stars. Overall, consumers seem aligned in their opinions of the 2002 Lincoln Navigator. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
Build & Price

Review Summary

AI summary of user-generated reviews for this vehicle
The SUV is praised for its performance, comfort, and luxury features, with many customers describing it as an excellent vehicle. However, some owners have experienced issues such as problems with the air suspension system, high maintenance costs, and poor fuel economy. While the SUV is generally well-liked, a few customers have reported minor cosmetic problems as well.
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Most Helpful Reviews

Positive Review

"very dependable vehicle. smooth ride. white outer."

Beige interor. Moon roof. Drive seat has minor tear. Bucket seats. Very comfortable on long rides. Minor scratch on back passenger door. Has trailor package. Clear title.


VS

Critical Review

"Great Vehicle until..."

I leased my Navigator in Sept 2000. After the lease was up I bought out the lease and took out a short term loan to finish paying it off. It was fairly reliable during most of its lifetime. The notable exception are: 1) Right front tie rod broke about at roughly 60k miles. I was 40 miles from home. Fixed under warranty and I had a loaner car. 2) Left front tie rod broke around 85k miles - I was about 8 miles from home. Also under warranty (I had the 100k mile waranty) 3) Transmission went about a year after the warranty was over (it was about 7 or 8 years old) - cost $2500. Other than that it was a pretty solid performer until... just recently my son said that it had some issues. At one point he lost the brakes and had to have it towed. Yes, the brake lines were gone but as they put it up on the lift, they said the ENTIRE FRAME WAS ROTTED OUT. A 12.5 year old vehicle with the FRAME 100% ROTTED OUT !!! Can you imagine that? I called Lincoln - they were apologetic but would do NOTHING. So I'm going to haul it home and put a HUGE SIGN about it warning people about this!!!

2002 Navigator Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 174 reviews.


Jennifer
6/27/2025
Excellent condition!!
Pros

Mint condition

Cons

Over 100,000 miles

This car is in excellent shape! It has been so well taken care of!

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
This customer review was submitted as part of a sweepstakes entry.
Recommends this vehicle
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0
0

David
3/1/2024
Lincoln Navigator

Bought my navigator as a temporary car , ended up liking it so much I decided to keep it . if u get in a jam has the power to get you out of the jam it’s a great car .

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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0
0

Rich
4/27/2022
like new car
Pros

perfect car

Cons

perfect car

car is mistaken for aa new car..in great shape always parked in garage, detaled every month leather interior no rips new tires chrome wheels mechanily perfect change oil every month. seats eight.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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0
0

Ollie
2/25/2021
my navigator

I have owned this navigator for over twenty years still runs good drive it to work daily. motor same trans same .needs a paint job, dents and bumps but one thing for sure its the most smooth, ride out there I would recommend the navigator to everyone out there.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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6
0

Shelly-N-Va
1/21/2020
02 Orginal owner
lincoln navigator 2002 Image - 5822418
Pros

Spacious, luxury drivr & smooth ride.

Cons

Doesn't sip gas!

Never any problems from my 2002 but is only driven on weekends.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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6
1

Tgreenone
8/15/2016
Reliable Vehicle
lincoln navigator 2002 Image - 1173628
Pros

Great price, reliable, and comfortable

Cons

Needs a little TLC

$1200 OBO Low cost reliable vehicle. Most maintenance receipts kept.

Value
4.0
Performance
3.0
Quality
3.0
Comfort
3.0
Reliability
4.0
Styling
3.0
Recommends this vehicle
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4
2

Marine1
6/19/2016
excellent road trip vehicle!
Pros

Easy to drive, safe and solid feeling, comfortable

Cons

Needs cosmetic work on red trim, dash.

124,000 actual miles. Previous owner had lower panels painted red which needs repainted. Small front corner passenger side dent. Interior dash needs cosmetic repair. Front leather bucket seats are covered due to usual wear and tear. Interior is light beige color. Engine in excellent condition, well maintained, AC recently recharged, 4 new tires, has 3 rows of seating with 3rd row folding down. Travels over the road in comfort, lots of space and storage and lighting, stays cool in back with AC. Solid ride.

Value
4.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
4.0
Recommends this vehicle
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10
3

Abcfisher
5/20/2016
Suprised I still love it like day 1.
lincoln navigator 2002 Image - 1061689
Pros

Quality full sized luxury SUV

Cons

Gas milage

Purchased 2003 with 75,000 miles from first owner. Well 13yrs and 178k later it is my family's favorite vehicle. Very roomy and comfortable. Great for long trips or around town. Powerful V8 engine is awesome. Beautiful exterior. VERY dependable. Only minor AC problem 8yrs ago that's it!!!! The engine is so smooth its ridiculous. I am somewhat mechanical so I have changed brake pads, front rotors, shocks and spark plugs as well as a few other things. Hands down our favorite vehicle. Quality is comparable to our BMW 528i. Nothing more to say but if any major part breaks I will simply have it replaced and continue owning this incredible vehicle.

Value
4.0
Performance
4.0
Quality
5.0
Comfort
5.0
Reliability
4.0
Styling
5.0
Recommends this vehicle
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26
3

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