
Positive Review
Lexus has always been about luxury, quiet and reliable cars with excellent customer service. That hasn’t changed in their 34 year history. The RX350 is quiet, smooth, had excellent fit and finish and offers a better value than German brands. It has a soft not great handling ride that makes you feel relaxed, lots of rear seat legroom for adults and peppy acceleration, not fast but plenty quick for the average Lexus buyer. Brakes are a tad mushy. It’s not for people who want a sporty SUV. Great car as always, Lexus did it again.
Critical Review
I bought this SUV brand new last November. It has 6,100 miles now. A total of 4 times it switched from "driving" to "neutral" by itself while I was in traffic. Every time it happens, I am panicking when many cars behind me starts signaling. Horrible experience and very dangerous. Trunk doesn't close by pushing buttons. You have to manually close it using a lot of force. You cannot open the trunk from inside of the vehicle by pressing the button either. Sometimes I cannot open the trunk at all and only shutting down the engine and restarting it helped. Radio shuts down very often. Vehicle keeps asking me to connect it to my apple phone (very frequently). Dealership cannot duplicate gear shifting, radio, phone. Originally service manager told me they didn't find any problems with my SUV. Only after he watched the video that I made as a proof about trunk he agreed to change the sensor on the trunk. ??????? New car should not have so many problems.
Showing 8 of 14 reviews.
Styling
Obscenely poor driver interface
I 've had my 2026 RX350 for about 4 months now. My single biggest complaint -- and the reason I'm looking to dump this car -- is the insanely poor design of what passes for dashboard instruments. The font on everything is too small to read quickly. The fine, hair-thin lines used in graphics are also unreadable to anyone with slight astigmatism and/or bifocal glasses (and folks with bifocals are the target demographic for a car of this cost). In bright days, the dash, which is well hooded from light, becomes too dark to discern information easily, not without taking a few moments for your eyes to adjust from the bright daylight; plus, you have to squint to read anything. The time needed for your eyes to adjust is long enough to cause an accident. The purpose of dashboard "gauges," even the faux gauges created by LCD magic, should be to convey useful information at a glance. Lexus fails miserably here. I think it's borderline dangerous. I won't get into the complexity of the user interface (doesn't Lexus have any human factors engineers?). Also, for a luxury vehicle, the seats are as hard as plastic. You sit on them, not in them. And yes, the car has a leisurely attitude about acceleration.
Lexus quality
Underpowered, noisy turbo 4 engine
Our 5 th Lexus. The others were es so our first venture into this. Nice interior for entry and exit. All wheel drive good. Not a fan of the 4 cylinder engine noise in lower gears. Sounds strained, loud and trashy. At highway speeds it’s fine. But stop and start not good. A little underpowered compared to the ES 6 , which is great. Infotainment seems complicated but we will get there. Everything is buried in the screen. Not handy while driving. Quality is there for sure. Big change for 20 years of the ES. Maybe that’s the problem
Outstanding quality, handling and service
None
We have owned and leased several Lexus' over the past 15 years and this is the GOAT! It handles like a tank in normal and sport mode getting over 29 MPG.
Great technology
None for me
Love this car! My last car was a BMW X5 with all the bells and whistles. I enjoyed the sport ride and power, but I’m more comfortable with the Lexus. Very happy with my purchase love the technology the heads up displays about the same as it was in my Bmw. i’ve owned four Porsches four Bmw’s. now that I’m 71 the Lexus is perfect for me. Couldn’t be happier.
My 2024 Lexus RX500h is the worst car I’ve ever owned. It’s a constant pain to drive — always dinging and flashing alerts you cannot turn off. Passengers even struggle to get out of the vehicle because of how awkward the doors are designed. On my current road trip, one of the dealer-supplied tires developed a bubble in the sidewall. I’ve now spent 200 miles and three days just trying to get it replaced. Lexus chose an absurdly obscure tire size: 235/50R21. I’ve called over 50 tire shops between here and Boise — and when I tell them the size, most literally laugh. None carry it, and every shop says it has to be special ordered with at least a two-day wait. To make matters worse, I can’t even find aftermarket rims that fit this car so I could switch to a more common tire size. The spare is only a doughnut, good for about 50 miles. On a $70k vehicle, that’s unacceptable — it should come with a full-size spare. Right now, I’m stranded at Les Schwab in Miles City, Montana, waiting for AAA to flatbed my car to a city that might have a replacement tire. If you live anywhere outside a major metro area, or if you ever plan on taking a road trip, avoid this vehicle. Lexus completely missed the mark with the RX500h.
The car is very heavy and sits very high. Couple this with a very stiff sports suspension and the car just wants to bounce all over the road when youre going around light curves any higher than 70 mph. The lane management system makes me feel nauseous. Traded in for a macan s.
Comfortable seats. Lexus luxury.
MY23 design had the washer fluid nozzles on the wiper blades. Not good.
There’s not a better luxury SUB. In 2012, I drove the Lexus IS. Took it to dealership for maintenance, and the loaner vehicle provided to me was the RX350. Love at first drive. 1 month later, I traded in my IS for the RX350 and I haven’t owned or driven anything else since. Every 3 years, I lease the newest version. No matter the model year, the front seats remain the top selling point for me. Ultimate comfort. A+ for Lexus design.
Luxury car with all the bells and whistles. Comfortable ride that is great for long trips or a day at the beach.