2024 Jeep Grand Cherokee Consumer Reviews

I have had three of these and love them! They are so comfortable and stylish! So you pay a little more, its worth it!!

The UConnect Infotainment system is HORRIBLE! Stellantis ought to be embarrassed about this system. We are going on our 3rd visit to get it worked on. When it works, it's great. The system takes upwards of 3 minutes to change profiles between drivers. It's my wife's car, and she drives it 99% of the time. When we go somewhere together, I drive. Changing profiles from hers to mine will take 3 minutes or more. That's loading phone data, changing radio stations, etc. Also, when doing so, and the MUTE button is selected, several times during the change, the radio will come back on. Horrible system. I had a Ram 1500 and the UConnect was awesome. Now the driver's seat makes a popping sound when moving around/shifting in the seat. We'll see if we need to start pursuing the lemon law soon. Stay tuned!! Worse yet, the value of the vehicle has dropped over $25K. We have only had it for 11 months. Another embarrassment for Stellantis.

I have owned 2 other Grand Cherokees since 2012, this is my third. Each one is exceptional considering all options, styling and drivetrain. Although the pricing creeped up somewhat, I have complete confidence in my recent purchase. I found the one I wanted with the color and options I wanted, so that made the decision easier. No my model is not top of the line but all the bells and whistles were not needed. I bought what I needed. I recommend the Grand Cherokee, highly. Quiet, comfortable, stylish, powerful and safe.

Very smooth ride very dependable all the way around worth its money. On an off-road makes no difference still rides the same and still reliable.

Engine died twice within same year. Had to get towed both times. Im never going to buy a stellantis piece of junk again.

I used to work at the assembly plant where my new Jeep GC was built. So I really wanted to love my new Jeep. But in just seven months it's already been towed to the dealership, spent almost two weeks at the dealership over two visits due to a dead battery and then a misaligned hood rubbing the fender. I'm now battling with the customer care to get the paint damage from the hood resolved. Overall, it's been an extremely disappointing ownership experience. Keep your sanity and buy Toyota/Lexus/Honda/Acura instead of dealing with this. This Jeep has already been in the shop more than my 10+ year old 4Runner and MDX combined! Jeep leadership should be ashamed of themselves. I'm not just dealing with bad quality, but I'm wasting hours of my time and am out of pocket for Ubers and car rentals!

This is my second GC after my 2017 had a bad transmission at 40k miles then was stolen. This was a nice upgrade in styling and comfort for the same limited package. The infotainment system was a little shakey at first but one update and its been great since. Hit the 2 year mark and no issue (knock on wood). You could definitely do much worse in the SUV category at this price range.

I’m writing this as a warning to anyone considering the Jeep Grand Cherokee 4xe. While marketed as a premium plug-in hybrid SUV with off-road capability, my experience has been one of repeated mechanical failures, a critical safety defect, and a complete lack of accountability from Jeep and Stellantis. I leased the vehicle in July 2023. Within days, the car began showing warnings related to the hybrid system. It wouldn’t shift out of park, and over the next several months, it repeatedly failed to start. The vehicle was in and out of service for nearly three months total across multiple dealerships for issues including battery failure, wiring harness replacement, software updates, and a faulty auxiliary pump. Jeep eventually offered a goodwill settlement, which I accepted in August 2024, hoping that would mark the end of the problems. It wasn’t. In May 2025, while driving 20 mph on a paved suburban road, the driver-side rear lower control arm fractured without warning. The rear wheel shifted and I was barely able to stop the vehicle. Had this occurred at freeway speed, the outcome could have been deadly. This is a catastrophic suspension failure on a car with fewer than 29,000 miles and no accident history. The vehicle had been serviced just five months prior with no mention of any suspension issue. Despite the severity of this failure, Jeep denied warranty coverage. The dealership cited small surface “witness marks” on the control arm—minor nicks that supposedly proved an impact caused the failure. The damage they pointed to could easily result from regular road use, and in fact, the more visible damage on the failed part occurred after it was dragged on the pavement after the failure. Jeep ignored all other facts: no collision, paved-road use only, and the vehicle being marketed as a trail-rated, off-road SUV. If a part this critical can fail under normal driving conditions, the vehicle has no business being on the road—let alone advertised for rugged terrain. I filed a formal complaint with NHTSA due to the clear safety implications, and a case with the National Center for Dispute Settlement. NCDS ultimately closed the case, stating it did not qualify because Jeep denied it was a warranty issue. Jeep’s national customer service has now closed my case without resolution, and my outreach to their senior leadership, including the CEO of Jeep and SVP of Customer Experience, has gone unanswered. I’ve paid out of pocket for repairs and now face a $5,600 lease termination fee to escape this dangerous vehicle. Jeep refuses to take any responsibility or offer reasonable support. If you’re thinking of buying or leasing a Jeep Grand Cherokee 4xe—or trusting Jeep to stand behind their vehicles—think again. I’ve never felt more let down by a manufacturer. The brand has shown a complete disregard for safety, quality, and customer care.