2024 Jeep Grand Cherokee Consumer Reviews

This is my second GC after my 2017 had a bad transmission at 40k miles then was stolen. This was a nice upgrade in styling and comfort for the same limited package. The infotainment system was a little shakey at first but one update and its been great since. Hit the 2 year mark and no issue (knock on wood). You could definitely do much worse in the SUV category at this price range.

I’m writing this as a warning to anyone considering the Jeep Grand Cherokee 4xe. While marketed as a premium plug-in hybrid SUV with off-road capability, my experience has been one of repeated mechanical failures, a critical safety defect, and a complete lack of accountability from Jeep and Stellantis. I leased the vehicle in July 2023. Within days, the car began showing warnings related to the hybrid system. It wouldn’t shift out of park, and over the next several months, it repeatedly failed to start. The vehicle was in and out of service for nearly three months total across multiple dealerships for issues including battery failure, wiring harness replacement, software updates, and a faulty auxiliary pump. Jeep eventually offered a goodwill settlement, which I accepted in August 2024, hoping that would mark the end of the problems. It wasn’t. In May 2025, while driving 20 mph on a paved suburban road, the driver-side rear lower control arm fractured without warning. The rear wheel shifted and I was barely able to stop the vehicle. Had this occurred at freeway speed, the outcome could have been deadly. This is a catastrophic suspension failure on a car with fewer than 29,000 miles and no accident history. The vehicle had been serviced just five months prior with no mention of any suspension issue. Despite the severity of this failure, Jeep denied warranty coverage. The dealership cited small surface “witness marks” on the control arm—minor nicks that supposedly proved an impact caused the failure. The damage they pointed to could easily result from regular road use, and in fact, the more visible damage on the failed part occurred after it was dragged on the pavement after the failure. Jeep ignored all other facts: no collision, paved-road use only, and the vehicle being marketed as a trail-rated, off-road SUV. If a part this critical can fail under normal driving conditions, the vehicle has no business being on the road—let alone advertised for rugged terrain. I filed a formal complaint with NHTSA due to the clear safety implications, and a case with the National Center for Dispute Settlement. NCDS ultimately closed the case, stating it did not qualify because Jeep denied it was a warranty issue. Jeep’s national customer service has now closed my case without resolution, and my outreach to their senior leadership, including the CEO of Jeep and SVP of Customer Experience, has gone unanswered. I’ve paid out of pocket for repairs and now face a $5,600 lease termination fee to escape this dangerous vehicle. Jeep refuses to take any responsibility or offer reasonable support. If you’re thinking of buying or leasing a Jeep Grand Cherokee 4xe—or trusting Jeep to stand behind their vehicles—think again. I’ve never felt more let down by a manufacturer. The brand has shown a complete disregard for safety, quality, and customer care.

2025 Jeep Grand Cherokee Altitude, here are a few things they hide until its too late to return; They removed the homelink garage door opener- you literally have to have a manual garage door opener. They took much of the cushioning out of the passenger seat- it feels like sitting on a box with fabric. IF you want the upgrade to nicer seats, that's about 5K, IF you want curb and side sensors when parking, that's another 5K. Jeep has turned into the scam of the auto industry. DO NOT BUY ONE

I bought mine from the dealership as a first owner; it had been used as a dealer demo. All of the safety features that I had worked well and I'm not inclined to buy another vehicle in the future without those features. I enjoyed driving the vehicle in all sorts of weather from Midwest freeway to Pennsylvania ice and snow. Unfortunately after only owning it for 9 months, I was involved in an accident which totaled the vehicle. I walked away with only minor bumps and bruises, nothing major. I noticed that after the airbags deployed the vehicle shifted itself into park and dialed 911. I am the type of owner who always takes the vehicle in for regular scheduled maintenance; I've done this with my cars for a long time. If you take care of your car it will take care of you. I think as long as you don't buy a first year redesign kinks will be worked out and you'll have reliable transportation.

Nav system was faulty from day one. Took 3 dealers to solve the problem. Next, the 4w drive dropped out at 20,000 miles. At 28,000 miles the air suppression system quit and is expected to repeat outages due to poor design location of components - very expensive to fix. The vehicle is not designed for Michigan weather. In rain or wet salty roads, sensors go off line. Some, like the passing vehicle sensor go on and do not shut off as they get covered in salt or wet grime. Just not a very well conceived vehicle for Michigan winters. The Overland was supposed to be a high end model, only to be an unreliable money pit. It’s too many sophisticated parts make it prone to a host of expensive breakdowns. I have been an avid Jeep owner since 1984. The 2023 Grand Cherokee Overland is the most unreliable and disappointing vehicle I have ever purchased. Will not purchase a Grand Cherokee again.

Great looks and drive, but totally unreliable with very weak customer support, based on our experience. Wouldn’t consciously recommend this car to my parents, friends, or anyone… maybe to my enemies. Brand-new 2025 Jeep Grand Cherokee Summit Reserve, stunning car, but ours died at 300 miles due to a major electrical defect. Jeep forced invasive repairs, but it failed again. Obvious lemon. In our experience, Jeep Wave has been helpless. Jeep Retention is stalling—no callbacks, no emails, and preemptively labeled us ‘High Risk’ in their system. They dismissed a rightful replacement or buyback, instead pushing lowball offers and arbitration, disregarding consumer protection rights. This is Stellantis’ (FCA) failure. If you’re in a similar situation: Hire a lawyer, file with the Attorney General, and demand your rights. Unethical. Unacceptable. How is this happening in the U.S.? The Good: - Beautiful inside and out (Summit Reserve) - Great features—massage seats, McIntosh sound system, etc. - True SUV with air suspension—not just another crossover - Comfortable family ride with smooth and responsive driving dynamics (V6) - Good value and safety, on paper - Made in the USA The Bad: - Inconsistent reliability (hit or miss) - Steep depreciation - Weak customer support - Lack of commitment to consumer protection rights - Our dealer has expressed frustration with Stellantis/FCA

Vehicle has less than a year and it has been twice taken to service due battery and electric problems. Not reliable, not sure if I will be back home in a towtruck.

I have a 2023 Jeep Grand Cherokee Overland that I purchased last spring This is the first winter that I have owned it. The vehicle drives in electric mode maybe 5% of the time I drive it even though it is fully charged. I have taken the car to the dealer and spoken to Jeep customer care about the fact that the vehicle almost always runs in "electric mode unavailable". I have been told by Jeep that the vehicle will not run in electric mode when you drive it in a cold weather environment. I would urge Jeep to tell customers in cold weather states that the car will not work as designed in these states due to the cold. I paid extra for the 4xe and also paid for a level 2 charging station only to find out the electric mode is useless 7 months of the year. A trustworthy company would have this information in large print as a stand alone sticker on the vehicle. Shame on Stellantis