2020 Jeep Grand Cherokee Consumer Reviews

This 2017 Jeep Grand Cherokee is the BEST one yet.. Less problems and the interior is Gorgeous .. Buy the 2017...Its the BEST one of them all.... Dale USMC

I've had my Jeep Cherokee Limited for the past 3 years and it's grown on me more than any other vehicle I've previously owned. It is a quiet and pleasant ride with minimal problems or distractions. It's great for road-tripping or just casual every day commuting. Would give it an overall rating of 4.5/5.

This is an amazing vehicle. The water pump, two headlamp bulbs and a new set of wipers were all that was ever required for repair over the course of 91K miles. I'm on my third set of tires. The original Factory Goodyear took me to 45K miles. The next set of Goodyear were noisy and replaced with Michelin at about 75K. Oil changed at 5K intervals. Burns no oil. Brakes were done at 90K but mechanic said they had another 10-15K left. No rattles. All electronics in great shape. No rust. No dings. Great highway or around town driver. The sheet metal is robust enough to avoid door dings. (compared to our Mustang which dents by falling acorns). We've had several jeep wranglers and there's no comparison to quality. Wranglers, in our experience (three of them), always needed warrantee work. The V6 has been a great engine. Hope they are building the new Grand Cherokee's as well as this 2018.

I love this vehicle, it looks awesome and I get compliments on it all the time from other drivers on the road, and it MOVES! I want to run it into the ground because I like it so much BUT I'm starting to look at other options because of the following: -Brakes are incredibly expensive to maintain. If you go with the Brembo's that it comes with, you're looking at about $3500-$4000 to replace just the front brakes and rotors, and you'll have to do that roughly every 20k miles, which is just over a year for most average drivers. I found an after-market option that still have slotted rotors (for heat dissipation) and a lower quality Brembo pad that doesn't have quite as much bite to it BUT they last like 3 times longer...this setup cost me about $1500-2000 but it lease it lasts for 40-50k miles. -Tires are the same, you have very few options beyond the Pirelli's run flats that come on it if you want to stay with a runflat option. Last time I did that was around $2k. I went away from the runflats (my vehicle actually has a spare so I don't see the point) and I was able to get more mileage out of them for about $500 less -SRT's are prone to get stolen, especially in bigger cities. The key fob is easier to hack than most other cars so people can get within a certain distance of your car and then come by and swipe it while it's sitting in the parking lot without even having to break in. I had a friend who had his get stolen in Dallas, cops told him it happens a lot and it was already chopped up and sold for parts by the time they could do anything. I bought a carbon fiber case for the key fob that blocks the RFID code so people can't hack into it, but then it also takes away the keyless entry option unless you take the fob out of the case every time you walk up to your car. It's better than getting it stolen but incredibly annoying. Since I've had this vehicle, beyond general maintenance I've had to: -replace the carbon fiber trim on the passenger side - common problem after research - $400 @ 30k miles -Replace the entire digital control unit (the screen on the dash that controls everything) - luckily this was covered by an extended warranty that I bought so it didn't cost me anything but still felt unnecessary. That happened around 50k miles -Replace one of the front headlights - $800 @ 80k miles - this is not something you can do yourself, jeep intentionally made them extremely hard to get to so you have to take off the front bumper among other things, labor costs were the biggest part of this due to the time, the actual headlight was like $30. -Replace the water pump (started leaking coolant, got engine overheating warning) - $900 @ 100k miles. -Replace the transfer case - current issue, unknown but estimates are between $5k-$7.5k. The 3 stars I gave this rating were solely based on looks and performance (when it's working), the reliability has obviously been an issue and is why I'm exploring options for something else even though I will be sad to get rid of it.

If you own a 2016-2018 Jeep Grand Cherokee get rid of it before you lose the total value. My JGC has 80k miles and the engine block cracked. Quoted 10k to repair. Plus 5 plus month wait for parts and no guarantee it will be 5 months. Now good for only parts. Service person told me the engine has had many problems. You will be wasting your money to repair the engine problems. Jeep dealership near me only sells new Jeep and does not sell used ones.

This is the 5th Jeep I've owned and I love it. It's so very comfortable and has a nice smooth ride. I will probably never own anything else again.

I bought it in 2021 and traveled from New York to California back and forth and the car did not fail me or stopped all I needed is an oil change it is truly an American might

I bought this 4 months ago and it’s been great so far