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With the purchase of a new Infiniti is the luxury division of Nissan, you should consider seeking out repairs at an Infiniti dealership since they will have the latest information on your vehicle. This includes the latest service bulletins and recall notices as issued by the manufacturer.
In the case of a leased vehicle, many lease contracts, including those from Infiniti Financial Services will require the use of original equipment parts in making repairs. As the Infiniti vehicle lineup evolves, it is almost a certainty that body parts will become more specialized and result in special handling on the part of collision repair outlets. Seek out Infiniti Certified Collision Repair specialists for collision repair work and the use of genuine Infiniti parts.
Training
Infiniti-certified repair mechanics receive factory training on the latest techniques and are required to take certification tests. Technical service bulletins are regularly issued to update Infiniti dealers with the latest information to provide a successful repair to your Infiniti automobiles. Infiniti Certified Collision Repair Centers receive yearly audits by Assured Performance to make sure they adhere to proper techniques and practices.
Loan car policy
Through the Infiniti Total Ownership Experience program, Infiniti owners who make service appointments, will find courtesy vehicles waiting for them at participating dealerships. As a reminder, remember that not all dealers are required to have a loaner fleet. To avoid any disappointment, it is always advisable to call ahead. If your Infiniti vehicle is in for collision repair, the extended use of a loaner or rental vehicle may be covered by an insurance policy rider.
Collision repairs
The Infiniti Certified Collision Repair program ensures that both dealership-owned repair facilities and independent Infiniti-certified body shops have the proper training, tools, equipment and facilities needed to repair Infiniti vehicles that were involved in collisions.