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2020 Ford Fusion Consumer Reviews

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4.4
(435 reviews)
2020 Ford Fusion
5
73%
4
13%
3
5%
2
4%
1
6%
83%
Recommend this vehicle
Value
4.4
Performance
4.5
Quality
4.5
Comfort
4.6
Reliability
4.5
Styling
4.6
2020 Fusion Overview
Among the 435 owners who provided feedback on the 2020 Ford Fusion for Kelley Blue Book, consumer sentiment is mostly positive, with 83% recommending the vehicle. As a whole, consumers found the vehicle's comfort and styling to be its strongest features and value to be its weakest. 319 out of 435 of owners (73% of them) rank the 2020 Fusion five out of five stars. Overall, consumers seem aligned in their opinions of the 2020 Ford Fusion. Is it the right vehicle for for you? Check out Kelley Blue Book's consumer reviews and see for yourself.
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Review Summary

AI summary of user-generated reviews for this vehicle
The vehicle offers a stylish and modern design, comfortable interior, and responsive handling. Customers report getting excellent fuel efficiency, especially with the hybrid and EcoBoost engine options. The advanced technology features, such as the INFOTAINMENT system, are also praised. While a few minor issues have been noted, the majority of reviews highlight the vehicle's reliability and overall quality.
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Most Helpful Reviews

Positive Review

"Fusion SE 2.0 Ecoboost"

BEST FEATURES: The 2.0T Ecoboost is superb; the same motor as in the 2013 Jaguar XF and Volvo XC-60. I am getting 24 mpg in mixed driving. The Fusion is the quietest, smoothest-riding sedan I have ever owned (including a Volvo S-80, Volvo 960 and Honda Accord). The leather seats in SE trim are a little different design than in the Titanium; so check them both out. I bought my Fusion SE with the 2.0-liter turbo and Equipment Group 205A (Luxury Package). That combination includes most of the Titanium features as a lower cost. WORST FEATURE: The sound quality of the Ford Sirius radio is a surprising disappointment. The six-speaker audio system is excellent on CD / USB modes, and very good on FM. But the Fusion satellite radio sounds tinny and flat. I have listened to XM for many years on an after-market Commodore satellite radio in my Volvo, so I know what Sirius-XM should sound like. If the dealer can’t fix this, I will not renew free 6-month Sirius subscription. Satellite radio aside, I am happy with my purchase. The Fusion is a refined, very satisfying car to drive. I suggest that any buyer test one and see for yourself.


VS

Critical Review

"Horrid vehicle!"

I traded in my Honda Civic for this piece of junk. It rattles inside like crazy. I've taken it to the dealer no less than 8 times. I bought it brand new. I'm having transmission issues -the whole car jerks. They can't figure out what's wrong with this heap. I would NEVER recommend this to anyone. I'm trying my hardest to get out from under it.

2020 Fusion Reviews

In our commitment to delivering the most comprehensive assessment of the vehicle possible, KBB.com widens the scope of our reviews to include all pertinent model years.
ex. Dependable

Showing 8 of 435 reviews.


Dimndgrl
12/9/2025
Favorite Car Ever
Pros

Gas mileage, safety and comfort

Cons

Ford is no longer producing this amazing vehicle. I will drive it into the ground before I consider selling or trading it in.

I had bought one in 2018, and within two weeks without knowing it, my mother and father had bought one that had more bells and whistles, and my son had also bought one that was actually a 2016 and bought it used. I ended up getting my dance as well after he passed so we have three white hybrids altogether, not including light song who bought one because I bought my other son that SUV hybrid from Ford. So I get about 40 miles per gallon on this hybrid which I would never go fully electric. We’ve bought things on auction and the battery for a fully electric car are so insanely high. The bottom line is that Ford has quit producing the Fusion. It’s such a big loss for us because my husbands Fusion has packed on the miles due to his drive to work, which is why we bought ours in the first place. 2 1/2 hrs one way. I’m praying Ford sees what many of us want. They also downsized their trucks. I want a 350-550 or 3500-5500 depending on the vehicle. I am a truck gal. The only other vehicle I love that was a car, was the 1986 Chevrolet Convertible Cavalier. When you started it up the engine would roar. The convertibles these days feel too smooth and too quiet. I like to hear the power like in my truck.

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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0
0

Anonymous Reviewer
11/5/2025
The 2018 ford fusion Is eco boost
Cons

Things in the shop about every day.

I have a two thousand eighteen ford fusion ecob Has been nothing but problems. I have 40000 miles on it at 10000 miles. The motor had to very placed. Constantly going to coil packs. It has a hard shift at about 20 miles an hour. Something's wrong with AC. car haze been very well taken care of and they won't warranty any of the problems I'm having at 40000 miles.ford suck garage

Value
1.0
Performance
3.0
Quality
1.0
Comfort
3.0
Reliability
1.0
Styling
4.0
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1
0

Jen
7/25/2025
What a great car!
ford fusion 2020 Image - 44932789
Pros

TOO MANY TO LIST

Cons

NONE SO FAR

I bought a used 2014 ford fusion for my daughters 1st car recently. First let me say, It has all the bells and whistles, and most importantly, it has a few features that as a parent I LOVE! I can set it so when she gets in the car, her phone goes on do not disturb, i can limit her speed to 60,70 or 80 miles per hour and many other features. There is a keypad on the door which is a hidden feature so i never have to worry about her being locked out and IT HAS THE MOST COMFORTABLE SEATING BOTH DRIVER AND PASSENGER. PLENTY OF LEG ROOM IN THE BACK AS WELL!

Value
5.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
This customer review was submitted as part of a sweepstakes entry.
Recommends this vehicle
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2
0

Marged
3/30/2025
MargeD

This car owned by a couple both age 98, and who will no longer drive. Driver licenses have not been renewed. The car has been in two minor parking lot damage incidents. Damage has been repaired by a very reputable car repair shop. The incidents were so light in nature, air bag was not inflated. . There is a slight crease on right rear lower door including a nick on rear wheel frame. This damage is not noticeable. The inside is very clean. No smoking. The color is Blue Diamond Metallic. Charcoal is the inside color. The car has heated front seats, keyless lock and cruise control.

Value
4.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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2
2

ANDRES
3/3/2025
Great safe vehicle
ford fusion 2020 Image - 39717350

FIRST AND FORE MOST I WANT TO THANK THE SAFTEY TEAM THAT BUILT THIS CAR. MY WIFE WAS T BONED BY A DRUNK DRIVER IN LAS VEGAS THE OTHER DRIVER WAS GOING 75 MILES PER HOUR HITTING THE DRIVER SIDE. I SHOWED UP ON SEEN AND SAW HOW BAD IT WAS. THAT CAR WITH STOOD THE HARD IMPACT SAVING HER LIFE. IM THANKFUL TO FORD AND THE COLLISION TEAM THAT DESIGNED THIS. OUR CAR WAS TOTALED BUT WE ARE GETTING ANOTHER ONE. GREAT CAR ESPECIALLY HOW SAFE IT IS. THANK YOU

Value
4.0
Performance
5.0
Quality
5.0
Comfort
5.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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12
0

Rose T
11/23/2024
14 Years of Ramblin’

I've owned my hybrid Fusion since 2010 and have been consistently impressed with its performance. Regular maintenance has kept it running smoothly. I have 256K miles on it! I particularly love its smooth driving experience, sleek exterior and interior design, and excellent fuel economy. I wholeheartedly recommend it to anyone seeking a reliable and efficient vehicle.

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10
0

Anonymous Reviewer
10/9/2024
GREAT
Pros

Reliability

Cons

Ride

I have owned my new, 2014 Ford Fusion Titanium for 10 years and it has been great. It has 31,000 miles now and the only problem to haven been repaired was the back up camera, costing $850.00 and one battery replacement. The only complaint is the stiff ride of the sport suspension which makes for outstanding handling but being older, I want a 1968 Cadillac ride for my aching joints .

Value
5.0
Performance
5.0
Quality
5.0
Comfort
3.0
Reliability
5.0
Styling
5.0
Recommends this vehicle
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8
2

Xexe
10/8/2024
trash transmission
Pros

good mileage

Cons

baddddddd transmission

Car is trash has bad transmission issues and needs to be studied and our sub had trouble getting here because of that so please take time reviewing this trashy transmission thanks.

Value
3.0
Performance
1.0
Quality
1.0
Comfort
5.0
Reliability
1.0
Styling
4.0
Was this review helpful?
7
7

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