Dodge Dealership Repair Options

After purchase of your Dodge Charger, Challenger, Durango, Journey or even the Grand Caravan, it always makes more sense to seek out repairs at your local Dodge or Chrysler, Dodge Jeep or Ram (CDJR) dealer who is the first point of reference in the proper care and maintenance of your vehicle. They, along with shops under the FCA Certified Collision Care Program, will have up-to-date information on your Dodge vehicle, in addition to the latest service bulletins and recall notices, as issued by the manufacturer.

In the case of a leased Dodge car, SUV or minivan, many of the lease contracts including those from Chrysler Capital, Dodge’s financial partner, will require the use of Mopar original equipment parts in the process of making the vehicle whole again. To avoid any surprises, check your policy. In some cases, insurance companies will pay only to a certain point, leaving you responsible for any additional costs.

Some FCA vehicles using special materials such as ultra-high-strength steel, aluminum, magnesium and carbon fiber require special handling during vehicle repairs. In those instances, a member of the FCA Certified Collision Care Network may be the only option for getting it repaired properly.

Training

FCA-approved repair mechanics receive factory training on the latest techniques and are required to take certification tests to keep your Dodge vehicle running properly. Technical service bulletins are regularly issued to update the 1400+ FCA Certified Network shops on the latest information to provide a successful repair on your Dodge car or SUV.

Loan car policy

If your Challenger, Durango or other Dodge vehicle requires warranty repairs within the 3-year/36,000-mile warranty period, alternate transportation may be available through your dealer. Consult with your service advisor for more information. If your Dodge vehicle is in for collision repair, the use of a loaner may be covered by an insurance policy rider.

Collision repairs

FCA LLC operates its FCA Certified Collision Care Program which is a network of dealer body shops and certified independent service providers who are checked and approved to perform work that may be outside the scope of another independent shop. By using the FCA Owner’s App on their smartphone, owners can schedule service visits, check recalls and stay up to date with their car’s maintenance history. There is also the ability to contact for roadside assistance and more.

With FCA certification, these body shops receive the latest tools and techniques available.