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After the purchase of your new Chrysler Pacifica or 300, you may want to seek out repairs at your local Chrysler dealer who is the first point of reference in the proper care and maintenance of your vehicle. They, along with shops under the FCA Certified Collision Care Program, will have up-to-date information on your vehicle, in addition to the latest service bulletins and recall notices, as issued by the manufacturer and will use genuine Chrysler parts in making repairs.
In the case of a leased Chrysler car or minivan, many of the lease contracts including those from Chrysler Capital will require the use of Mopar original equipment parts in the process of making the vehicle whole again. To avoid any surprises, check your policy. In some cases, insurance companies will pay only to a certain point, leaving you responsible for any additional costs.
Some FCA vehicles using special materials such as ultra-high-strength steel, aluminum and magnesium require special handling during vehicle repairs. In those instances, a member of the FCA Certified Collision Care Network may be the only option for getting it repaired properly.
Training
FCA-approved repair mechanics receive factory training on the latest techniques and are required to take certification tests keep your Chrysler vehicle running properly. Technical service bulletins are regularly issued to update the 1,400+ FCA Certified Network shops on the latest information to provide a successful repair on your Chrysler 300 or Pacifica.
Loan car policy
If your Chrysler 300 or Pacifica requires warranty repairs within the 3-year/36,000-mile warranty period, alternate transportation may be available through your dealer. Consult with your service advisor for more information. If your Chrysler vehicle is in for collision repair, the use of a loaner may be covered by an insurance policy rider.
Collision repairs
FCA LLC operates its FCA Certified Collision Care Program which is a network of dealer body shops and certified independent service providers who are checked and approved to perform work that may be outside the scope of another independent shop. By using the FCA Owner’s App on their smartphone, owners can schedule service visits, check recalls and stay up to date with their car’s maintenance history. There is also the ability to contact for roadside assistance and more.
By obtaining FCA certification, body shops receive the latest tools and techniques available.
This usually happens with older/less-common vehicles or if the manufacturer no longer makes vehicles. And certain repairs don’t apply to every make & model.