Cadillac Dealership Repair Options

After purchasing your Cadillac, it’s always a good idea to seek out repair service at your Cadillac factory-authorized dealer who is the first point of reference in the proper care and maintenance of your car. They, along with all the other certified GM Collision Repair Network shops, have firsthand knowledge of your vehicle, as well as the latest recall notices and service bulletins as issued by the manufacturer.

In the case of a leased Cadillac vehicle, many of these contracts including those from GMFinancial will require the use of genuine General Motors original equipment parts when making the car whole again. In some cases, insurance companies will pay only to a certain point. Any overage may result in an out of pocket expenditure to be paid by you.

For Cadillac vehicles with specialized construction elements such as aluminum panels, as seen on the CT6 and others, a GM-approved facility may be the only option for getting it repaired properly.

Training

Cadillac approved repair mechanics receive factory training on the latest techniques and procedures to keep your Cadillac running properly. They include instruction through the GM Service Technical College where technicians work towards their Institute of Automotive Service Excellence (ASE) certifications, which train GM (GMC, Cadillac, Chevrolet, and Buick) brands to be better equipped for the repair of your General Motors vehicle.

Loan car policy

If your Cadillac requires any sort of warranty repairs within the 6-year/70,000-mile warranty period, alternate transportation may be available under GM’s Courtesy Transportation program. Consult with your service advisor for more information. If your Cadillac is in for collision repair, the use of a loaner may be covered by an insurance policy rider.

Collision repairs

General Motors announced in August, 2018, the creation of the General Motors Collision Repair Network. The network is designed to drive customer safety, satisfaction with strong results for dealers and independent collision repair facilities. Using a directory maintained by GM’s OnStar division, the group will direct Cadillac Vehicle owners to the nearest GM-approved service provider (which may or may not be a part of a dealership) where qualified technicians will follow specific factory-prescribed features in an effort to make your Cadillac whole again.

The advantage for dealerships and independent collision facilities is that after passing the GM certification process, they are the first to receive specific GM training for the various brand vehicles, not to mention the latest tools and post-repair scanning equipment to make sure the procedures are followed exactly.