Frequently Asked Questions (FAQ)

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Technical Questions
FAQ
Technical Questions
1. Your Web site isn't working. How do I get my value?
Most errors that occur on our site are a direct result of having cookies and JavaScript disabled on your computer. You can easily adjust your JavaScript and cookie settings in your browser's Internet Options menu. Once you have adjusted your settings, please close your browser and reopen it so that the changes can take affect.
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2. Every time I hit "GO" I return to the same page. Is there something wrong with the site?
Please make sure that you have the most current version of Java installed and that all blockers (pop-up, ad, cookie, etc.) are disabled. Java is not installed when you purchase a PC and is needed for many Web sites. You can download Java from www.java.com. Pop-up blockers are included in Norton Internet Security, Netscape, and Mozilla Firefox programs, to name a few. After installing Java and making sure all pop-up blockers are turned off, try loading the page again. If you receive the same results, then open kbb.com in an alternate browser like the latest version of IE (Internet Explorer).
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3. The page won't load. What can I do?
Please make sure you have the most current version of Java installed and that all blockers (pop-up, ad, cookie, etc.) are disabled. Java is not installed when you purchase a PC and is needed for many Web sites. You can download Java from www.java.com. Pop-up blockers are included in Norton Internet Security, Netscape, and Mozilla Firefox programs, to name a few. After installing Java and making sure all pop-up blockers are turned off, try loading the page again. If you receive the same results, then open kbb.com in an alternate browser like the latest version of IE (Internet Explorer).
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4. Why do I keep getting the error code, "Invoke?"
The problem you experienced may have been caused by an anonymity software/service or an antivirus/firewall program. If you are using an antivirus/firewall program, please temporarily turn off all blockers (pop-up, ad, cookie, etc.) and "allow" kbb.com in the list of accepted websites. If you are using an anonymity software or service, please disable it when using kbb.com. Kelley Blue Book does not collect personal information and our site is not useable with these types of services. For further information, please read our Privacy Policy.
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5. Can I view kbb.com on my phone or handheld device?
Users of mobile phones, PDAs, and other handheld devices can easily access KBB's new and used vehicle information on their device anywhere they go. In addition, users will have the ability to view the kbb.com videos, images, and new car reviews, as well as submit free dealer price quotes.

To access the new site, all you have to do is type www.kbb.com on your mobile browser, and you will be directed to the optimized Web site automatically.

For more information, please visit the KBB Mobile page.
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6. Every time I put in my ZIP code, I keep landing on the same page. Why is my browser asking me to debug?
Please make sure you have the most current version of Java installed. Java is not installed when you purchase a PC and is needed for many web sites. You can download Java from www.java.com. After installing Java, try loading the page again. If you receive the same results, then open kbb.com in an alternate browser like IE (Internet Explorer).
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7. How do I change my ZIP code? Why do you require this information?
We request your ZIP code so we can have the ability to provide you with information specific to your region. Please read our Privacy Policy for more information. Please click here to change your ZIP code.
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