Monday - Friday 8 a.m. - 8 p.m. EST,
Saturday 9 a.m. - 7 p.m. EST
- A fixed offer applied toward your next car purchase or used to sell your current car to a Participating Dealer (pending inspection)
- Valid for 3 days (not counting Sundays)
- Unique to your car
- No need to negotiate
- Based on many specific details related to the condition and features of your unique vehicle
- An estimated trade-in value used toward the purchase of another car
- Updated weekly
- Could apply to many cars similar to yours
- Can be used as a tool for negotiating
- Is a generalized value based on a car's year, make, model, style, mileage, features, options and condition
Tip: The VIN must be exactly 17 characters in length and never include the letters "I" "O" and "Q".
Any non-factory part or upgrade, such as an upgraded stereo system. Other common pieces of aftermarket equipment include spoilers, dark window film and running boards.
Aftermarket Non-Factory Leather
Leather that was installed in a car that originally had cloth interior.
Self-sticking or transferable graphics added to a cars hood, windshield, doors, tailgate, etc.
The small, portable pad that contains the lock, unlock and alarm buttons and is usually attached to or combined with the key.
Anti-lock Brake System (ABS)
A computer-controlled braking system that senses impending wheel lockup and pulses the brakes many times a second to prevent it. By preventing wheel lockup, ABS allows the driver to maintain steering control. If youre unsure whether your vehicle has ABS, check your owners manual or call your local dealer.
Refers to all components related to the air conditioner, such as Freon/R-134, compressor, dryer, evaporator, etc.
A raised, lockable shell fitting over the bed of a pick-up truck (also known as a topper). Most are the same height as the truck cab.
A protective mat or coating inside the bed of a truck.
A brake component that applies pressure and friction to the rotor/drum to stop a vehicle. Brake pads generally need to be replaced more frequently than rotors, based on mileage and usage.
A section of the exhaust system that removes harmful pollutants from a vehicles exhaust.
The cover of a cars trunk.
Deep Scratch/Large Chip
A scratch or chip that is either larger than two inches or has broken the clear coat and/or paint. Requires refinishing.
A mark or nick in the body of the car. Small dings are generally the size of a pencil eraser, and large dings are generally larger than the size of a dime.
The upholstered panel on the inside of the door in the car.
The metal post in the middle of the car behind the drivers door. Also known as the “B” pillar.
A part made by the cars manufacturer.
The metal panel under the windshield that separates the engine compartment from the passenger compartment. It often includes sound and heat insulation.
Structural damage to a car, usually caused by an accident.
The sides of the cars frame, running lengthwise.
The interior covering of the roof. Headliners often contain consoles with slots for garage-door openers and other devices, as well as dome lights and wiring for electrical and electronic components attached to the headliner. The covering usually includes a sound-absorbing material.
Refers to all components related to the heater and engine coolant system, including antifreeze, radiator, heater core, thermostat, etc.
Inner Fender/Shock Tower
Located under the hood and over the front wheel.
An indention that is larger than four inches, is deep or has a hard crease on the body of the car.
The door in the rear of an SUV or wagon that opens upwards.
Light Scratch/Small Paint Mark
A scratch or mark smaller than two inches that has not broken the paint. Requires polishing or a touch up.
Any service that costs approximately $200 or more, including recommended maintenance services like brake replacement or 45k mile service. Less costly routine services, such as standard oil changes, are not considered major services.
Moldings and Trim Pieces
Metal trim used to cover transitions between the car body and its other parts; usually found around windows and doors.
A part made by someone other than the cars manufacturer.
Original Equipment Manufacturer (OEM)
Brand name auto manufacturer, such as Ford, GM or Toyota, that makes the original, factory-installed equipment on a vehicle.
The sheet of metal panel that covers the front and rear quarters of the vehicle. In the front quarter, it covers the section between the door and the hood. In the back quarter, it covers the section between the rear door and the trunk.
The metal piece that goes between both front fenders and usually holds the radiator and/or cooling fan.
The metal body panel that runs underneath a vehicles doors.
The brake disc/drum that slows the vehicle after pressure is applied from the brake pad. Rotors need to be replaced based on usage, generally less frequently than brake pads.
A part of the vehicles suspension system that absorbs excess energy created by terrain to cushion vehicles and make the vehicles ride smoother.
An indention that is smaller than four inches, is not deep and does not have a hard crease on the body of the car.
A star-shaped break or crack in the windshield that can usually be repaired without removing or replacing the entire windshield.
The door on the back of a pickup truck that folds down flat.
The legal form that declares the official owner of a car.
Removable roof panels, such as those found on Chevrolet Corvettes and Nissan 300ZXs.
The portion of the frame under the engine.
Vehicle History Report
A report that gives the known accident and damage history of a car, based on its VIN (Vehicle Identification Number). Most reports will also let you know if the car has been salvaged or used as a taxi or rental car. The most common and trusted reports are CARFAX and AutoCheck.
Vehicle Identification Number (VIN)
The 17-character sequence of numbers and letters assigned to each car by the manufacturer when the car is built. It can be found on the drivers side of the dashboard by the window, in the drivers side doorjamb and on your insurance card and state registration.
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