Frank Leta Honda

500 Auto Mall Drive, O'Fallon, MO 63368

844-302-8027


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Kay Calcagno

7/10/2019 10:15:44 AM

  • Reason for My Visit: Sales (New)
  • Would I Recommend this Dealer: Yes
  •  

Review

Paul made room for an appointment when I called him early on July 8th with a flashing battery icon. when I arrived at the designated time, he determined that it was the battery signal for the FOB. He proceeded to parts and a new battery was installed. He then had another person try to get my buttons to work on the FOB. The young man was unable to program it The invoice said there was a circuit board problem. I told him I had another FOB at home. He said to check the functioning when I got home. I did, and the buttons did not work on it either. I e-mailed me and said at my convenience, to bring both FOBS, so they could be checked. Paul was outstanding as a service advisor. Very attentive and helpful. i could recommend him to friends and family anytime. My husband made an appointment for his Honda Pilot for the next day. Paul ordered the parts.

Overall Rating

5.0/5

  •  Customer Service
  •  Quality of Work
  •  Friendliness
  •  Overall Experience
  •  Price
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Kamiela2010

6/19/2019 7:43:36 PM

  • Reason for My Visit: Sales (Used)
  • Would I Recommend this Dealer: No
  •  

Review

Dear Leta Management .....Please call regarding the sale of the 2011 Odyssey Our experience all started with us having to pay an extra $500. $500 above the advertised price. XYZ price was advertised on Cars.com. When we get to the dealership they claim that price advertised was with a finance rebate. BS And wouldn't honor the Cars.com price. Secondly we get the vehicle home. Nothing in the advertising started that the DVD player fails and is unusable. Yep DVD player is broken Plus the paperwork that was suppose to be express to us, That took no less than 2 week to arrive But wait there's more. No inspection was done for us. So to get the car registered we have to get an inspection done. $10,000 car and no inspection hmmmmm Surely this business doesn't operate on a daily basis like this

Overall Rating

1.8/5

  •  Customer Service
  •  Quality of Work
  •  Friendliness
  •  Overall Experience
  •  Price
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JDTMs5$

6/5/2019 8:12:36 PM

  • Reason for My Visit: Service
  • Would I Recommend this Dealer: Yes
  •  

Review

Everyone we have interacted with presale, sale, and after sell (5🌟s). Shout out to Steve Neely for follow up support...engaging, knowledgeable, and patient. JoAnn and Larry

Overall Rating

4.8/5

  •  Customer Service
  •  Quality of Work
  •  Friendliness
  •  Overall Experience
  •  Price
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