Seacoast Chevrolet

3410 Sunset Ave, Ocean Township, NJ 07712-3912

732-481-1992


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Directions to Seacoast Chevrolet


Chevy Chris

6/22/2016 10:57:51 PM

  • Reason for My Visit: Sales (Used)
  • Would I Recommend this Dealer: No
  •  

Review

In short our expertise at SeaCoast Chevrolet a DiFeo family owned dealership was horrible. General Sales Manager Drew Anzalone was firm in being discourteous, unyielding, rude and unapologetic toward us regarding our issues; going as far as to tell us “we just want to be done” and that “it would have been better to sell the car to someone else.” All the while accusing us of not being able to be happy, he never once thought to ask us what would make us happy. The rest of the staff there have been nothing but curious and some even seem to share our issue with Mr. Anzalone. As of this review and several e-mails to management we are still waiting for someone to ask us how we can feel happy. A couple of months ago my girlfriend and I went about looking to replace my 2010 Camaro with a newer version that was convertible. We did our research and looked at several different Certified Pre-Owned Camaros in the area and ultimately made our final choice at SeaCoast Chevrolet. The car had some minor body issues with childish pin stripping and amateur applied alterations. They agreed to remove them and we were issued a “we owe” slip for the missing key and key fob. Two days after picking up our CPO Camaro we took a road trip to Daytona Beach, FL. We noticed things like the floor mats were missing, a small interior door trim piece was missing and the body was all scuffed up everywhere the pins tipping was. We notified the dealer and they agreed to replace the missing floor mats and resolve the other issues. We waited approximately two weeks for the keys to show up and another week or so for the mats to show up; at that time we went to the dealer in order to pick it all up and show the scratches. We were handed two actual keys without fob and floor mats from an Amazon box. We were told that they were only required to give us two keys and one fob and that was final. We complained to GM and have gone back and forth with issues. The “we owe” paperwork that would clear up the key fob issue has gone missing; which is in line with the CPO worksheet not being completely filled out, although they have an RO that shows some of the issues repaired other issues still remain. There are many more conversations and emails and problems but in the interest of keeping this short; I’ll say that beware of CPO vehicles they are not all the same and some dealers seem to spend more time on them in our experience than this one. On a side note I've been a Chevrolet and General Motors customer for most of my driving life. I've owned several Camaros, a Cobalt, Caddilacs, a Saturn and more. I've personally flown the GM banner and supported the brand in good times and bad. This experience has obviously impacted my allegiance to the brand. While the dealership may not be GM they are an arm of the company and represent it to the people. While Drew several times told us he would rather not have sold us this car -or taken ours in trade even though it is currently for sale at the dealership- he did; and all we want is to be happy with our CPO Chevrolet.

Overall Rating

1.4/5

  •  Customer Service
  •  Quality of Work
  •  Friendliness
  •  Overall Experience
  •  Price
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Danielle

8/26/2015 1:32:12 PM

  • Reason for My Visit: Sales (New)
  • Would I Recommend this Dealer: No
  •  

Review

I leased a 2015 Chevy Cruz back in December 2014. I just turned in a 2011 Cruz and was happy with it. The current model is a diesel and thats where the problem begins. First of all, the salesman didn't ask me if I ever owned a diesel before. I would have said no and hopefully he would have explained the differences. As it was, I did ask the difference and he said outside of the fuel, there is no difference. Well there is. It starts with diesel needs an additive called diesel exhaust liquid which needs to be added. No one there could explain how, when to add this liquid. Sales and service guessed but told me to read the owners manual. What a well trained staff they have! In the last 30 days the check engine light has come on twice. First time to update something and second time a sensory device (or something). They called me to tell me that they needed an OK from GM to perform this work and it would take several days. I asked for a loaner and was told you need to reserve them ahead of time. WOW! ahead of knowing I have a problem?????? Mind you the car has only 7000 miles on it. Recently, the 3rd visit was due to an idiot light coming on indicating my % of that liquid was low? I wnet to the service dept and was told depending on how you drive you need to monitor this % of liquid. How idiotic is this? I was told you can add this liquid yourself so I purchased a 5 gallon jug for $50.00. The parts dept guy said to me oh you own a diesel pickup? I said NOOOOOOOO a cruz. He said well why are you buying this? I asked the service guy (after purchase) How and where do I add this liquid? He said, "READ THE OWNERS MANUAL!" Can you imagine that. No one could explain how to add, when to add.....What kind of nonsense is this? I spoke to the GM but it turned out he was the General Sales Manager and he indicated they didn't have a GM at this dealership. To sum it up, DON"T BUT or LEASE A DIESEL CAR! especially from a place that can't explain it. In closing, Peter needs to learn some manners.

Overall Rating

1.6/5

  •  Customer Service
  •  Quality of Work
  •  Friendliness
  •  Overall Experience
  •  Price
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ChristopherWhalen

4/27/2014 9:54:17 AM

  • Reason for My Visit: Sales (Used)
  • Would I Recommend this Dealer: Yes
  •  

Review

My experience at Sea Coast, and with salesman Patrick Catena, was one of the best car buying experiences my family has ever had. My daughter needed a car and we had visited 4 other dealers last week test driving. Patrick was the first person that we met, and he took us through the entire process from test drive, to financing, to leaving the lot in our new car. Being a CPA and business consultant, I interface with car dealers often for my clients. I urge everyone shopping for a car, to make sure that you give Patrick Catena at Sea Coast Chevrolet an opportunity to give you the same excellent service I received.

Overall Rating

5.0/5

  •  Customer Service
  •  Quality of Work
  •  Friendliness
  •  Overall Experience
  •  Price
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