Hoffman Audi of East Hartford
700 Connecticut Blvd, East Hartford, CT 06108
"Hoffman Audi of East Hartford"
6/20/2019 6:58:06 PM
- Reason for My Visit: Sales (Used)
- Would I Recommend this Dealer: Yes
- Who Helped Me: Steve Steller
The experience I had with both the Hoffman Audi dealership and my salesman Steve Steller was second to none. Steve was very knowledgeable, helpful and courteous. I would recommend Steve and the dealership to everyone.
5/31/2019 5:54:46 AM
- Reason for My Visit: Sales (New)
- Would I Recommend this Dealer: Yes
- Who Helped Me: Steve Steller, Drew White, Zachary Hoffman
We drove 120 miles, and past two other Audi dealerships, just to work with Steve Stellar in East Hartford. For the second time! Steve and this dealership have always gone out of their way to be helpful and do whatever they can to take care of us. This when other, closer, dealerships have been rude, useless, and completely unhelpful. I definitely recommend seeing Steve or anyone at Audi of East Hartford. We’ll be back there again for our next car.
4/9/2019 7:45:45 AM
- Reason for My Visit: Service
- Would I Recommend this Dealer: No
- Who Helped Me: Jason McGinnis
I wish I felt the same and could write the same hugely positive review like the last 10 plus times but unfortunately my last visit at Hoffman’s left me speechless... every time I left any of my Audi’s in Hoffman’s hands (especially Alex Serrano’s) and got into a loaner car I didn’t have to worry about a thing and was always treated with dignity and respect. This time Alex was not available. Another service advisor checked me in and I was on my way in a loaner car. An hour and half later I got a text that service is complete and my car is ready for pickup either today or tomorrow (Saturday). I politely replied to it that I just got home and might not be able to pick it up on Saturday due to a funeral and If I could pick it up on Monday morning before work (I work 4 minutes from Hoffman’s). In response to that I got the following: “You would need to pick it up by the end of the day tomorrow. Thanks”..... This was never an issue and I know that Alex would allow me to pick my car up on Monday or even later if there was a need ..... After that message I got into a loaner went through a car wash and filled it up with fuel. Drove for an hour in traffic to return it and pick my car up. I always wash the loaner and fill it to the max in appreciation for what the dealer does (DID for me in the past). Hoffman was always taking good care of the customer and their prized possessions. Unfortunately it has changed. I was treated like nobody and my car wasn’t even washed (they always washed clients cars). Hate to say it but I have been Hoffman’s patron since 2003 and after 16 years I have no choice but to cut ties and try a different venue ... My car had a recall for Takata airbags. This recent visit was already a second one for the same issue (first time the appointment was canceled 2 hours before due to not having the replacement part). As soon as I got into the car the airbag light was ON! I just refused to turn back and talk to anybody at Hoffman’s about it after being treated like this.... I would never ever in my life even for a second think that someone that was the best (Hoffman was voted best of Hartford 18 years in a row and I have voted for at least 15) would turn to this. That was probably my worst experience ever at any auto service place PERIOD!!! Not even mentioning that my car might be unsafe to drive!!! At the time of the visit I already had an appointment for service on my other Audi but I cancelled it since and will have to take it elsewhere (it is a shame since Hoffman is so convenient and close to my work)... It looks like while everybody else is moving forward and improving Hoffman took a step back in customer service and care. Even though they are moving forward with technology and appearance they should not forget that it is a client based business and we the clients will always stay human beings.... Well. Thank you HOFFMAN AUDI for ruining this relationship....