Ourisman Chrysler Jeep Dodge of Alexandria, VA

5900 Richmond Hwy, Alexandria, VA 22303

703-879-1071


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Reviews for Ourisman Chrysler Jeep Dodge of Alexandria, VA

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Omi

5/27/2019 5:13:54 PM

  • Reason for My Visit: Service
  • Would I Recommend this Dealer: No
  •  

Review

I love my Dodge Challenger and have always loved the brand. They typically come with good, full service. I took it to Ourisman for oil change and it was very expensive and they did not offer any additional items like a wash or anything. Too expensive for what you get because of no extras. Will take elsewhere

Overall Rating

1.0/5

  •  Customer Service
  •  Quality of Work
  •  Friendliness
  •  Overall Experience
  •  Price
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Mike C

5/25/2019 6:03:29 PM

  • Reason for My Visit: Service
  • Would I Recommend this Dealer: Yes
  •  

Review

This last week we took our 2019 Ram 1500 to the dealership for two warranty fixes. I have to say that Dustin and Tim were completely outstanding from start to finish. Not only did they listen to our concerns, they quickly submitted the issues for repair. Dustin was professional throughout the entire two-week process and made sure everything was taken care of. When we actually went in for the repair (May 23), I couldn't believe it when I saw Tim literally RUNNING throughout the service bay area with repair orders in hand. He was literally running in order to get this stuff done faster. On top of that, after I left, I heard a vibration/rattle coming from our dash area and went back to the dealership to see if someone could help. When I got back, Dustin advised Tim, who, within two minutes came running out to get in the truck and go for a quick drive with me. At that point I had to ask Tim that if he was too busy (which it obviously seemed like he was), I could bring it back. He said it was extremely busy due to Memorial Day, but that he would make time to come with me for a quick drive. The bottom line to all of this is that I wish every service department cared this much and worked this hard. I told Dustin and Tim that I was extremely grateful for their attention and help, and Tim said to bring the truck back soon to have the rattle looked at. I hope the management at Ourisman reads this because after 20 years of buying and selling cars, I have never seen a group of service employees working at that rate, and acting in such a professional manner. Thank you for helping us take care of our new truck.

Overall Rating

5.0/5

  •  Customer Service
  •  Quality of Work
  •  Friendliness
  •  Overall Experience
  •  Price
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CHayes

5/20/2019 1:29:52 PM

  • Reason for My Visit: Service
  • Would I Recommend this Dealer: No
  •  

Review

I came here last month for an oil change on my perfectly running 6 year old car. They did the oil change and then recommended I needed 9 things fixed with my car. I knew that my car had been running fine as I take it in for regular maintenance and told them I would get a second opinion. Took it elsewhere and turns out I needed none of the things they recommended. Ourisman is a total money grab.

Overall Rating

1.0/5

  •  Customer Service
  •  Quality of Work
  •  Friendliness
  •  Overall Experience
  •  Price
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