Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)


Technical Questions

Answers to Frequently Asked Questions (FAQ)


Your website isn't working. How do I get my value?

Most errors that occur on our site are a direct result of having cookies and JavaScript disabled on your computer. You can easily adjust your JavaScript and cookie settings in your browser's Internet Options menu. Once you have adjusted your settings, please close your browser and reopen it so that the changes can take affect.
Back to Top

Every time I hit "GO" I return to the same page. Is there something wrong with the site?

Refer to your browser's settings and ensure that JavaScript and Cookies are enabled for KBB.com, otherwise the navigation from some pages will not function.

If JavaScript and Cookies are in fact enabled and you are still not able to advance, then there could be something in your local cache or your KBB.com cookie that is causing a problem. You may need to clear cache and cookies, close your browser, and try again.

If this has failed to resolve the problem, then there may indeed be something wrong with KBB.com, and you can use the feedback form to report the issue. A Kelley Blue Book Customer Support representative will respond to your query.
Back to Top

The page won't load. What can I do?

Please make sure you have JavaScript and Cookies enabled for KBB.com and that all blockers (pop-up, ad, cookie, etc.) are disabled.

Pop-up blockers are included in Norton Internet Security, Netscape, and Mozilla Firefox programs, to name a few. After making sure all pop-up blockers are turned off, try loading the page again. If you receive the same results, then open KBB.com in an alternate browser like the latest version of IE (Internet Explorer), Firefox, or Safari.
Back to Top

Why do I keep getting the error code, "Invoke?"

The problem you experienced may have been caused by an anonymity software/service or an antivirus/firewall program. If you are using an antivirus/firewall program, please temporarily turn off all blockers (pop-up, ad, cookie, etc.) and "allow" KBB.com in the list of accepted websites. If you are using an anonymity software or service, please disable it when using KBB.com. Kelley Blue Book does not collect personal information and our site is not useable with these types of services. For further information, please read our Privacy Policy.
Back to Top

Can I view KBB.com on my phone, tablet or handheld device?

Users of mobile phones, tablets, and other handheld devices can easily access KBB's new and used vehicle information on their device anywhere they go. In addition, users will have the ability to view the KBB.com videos, images, and new car reviews, as well as submit free dealer price quotes.

To access the mobile site, all you have to do is type www.KBB.com on your browser, and you will be directed to the optimized Web site automatically.

For more information, please visit the KBB Mobile page.
Back to Top

Every time I put in my ZIP code, I keep landing on the same page. Why is my browser asking me to debug?

Refer to your browser's settings and ensure that JavaScript and Cookies are enabled for KBB.com, otherwise the navigation from some pages will not function. If you change your settings, close and reopen the browser to let the settings take effect and try loading the page again.
Back to Top

How do I change my ZIP code? Why do you require this information?

We request your ZIP code so we can have the ability to provide you with information specific to your region. Please read our Privacy Policy for more information. Please click here to change your ZIP code.
Back to Top