"I looked at several minivans and overall i was excited about the Routan because it looked stylish for a minivan. Then after driving it for two years, the dvd cover sometimes wont open and DVDs get stuck, CDs skip, the driver window won't go all the way up, till i pull the button 5 or six times, squeals really loud. I don't like the seats, I have to hike my leg way up to get over the huge hump on the beveled seat. However I will say, the service we get is excellent. I would rate that a 10 if i could. I do like the dual rear entertainment, no problems there. I like the heated seats and the 8 way power driver's seat. I like how the shifter is on the dash and the storage is incredible. I might consider another volkswagen because they treat us so great!"
"I never thought I'd drive a minivan, but this is a VW! I bought a 2010 SEL in January. Love it! it has everything you need and then some. I've sat in every seat in the van and have no complaints. Plenty of room for everyone plus all your shopping bags, strollers, etc."
"We have a 2009 Routan SE that currently has just shy of 18,000 miles on it. We also test drove an Odyseey, Sinnea, Quest, and T & C but felt we were getting the most for our money with the VW. We've not be disappointed! The interior is a little "plasticy." But all of the features are very simple to use--every thing from the DVD players to reconfiguring the seats is super easy! We have had none of the issues that others seem to complain about. The only problem we've had is a fuse, which controls the front power outles, blew. The dealer replaced it, at no charge of course, and we only spent about 20 minutes at the service department waiting; it was a minor thing and an easy fix. We've been very happy with the look and the handling of this van. Gas mileage is not great but is comparable to other mini-vans. We feel like this is a great vehicle and would recommend you put it on your list of vans to test drive!"
Cons: "Bad brakes, uses oil, bad service at dealership"
Likely to recommend this car? (1-10): 2
"We were very pleased with the 2010 Routan when we first got it as it was $10,000 off the sticker price brand new from the dealership. That should have been our first warning! The car holds a lot and has lots of great features, but that is where the "pros" end. The car is very comfortable for everyone except the driver. We have taken it on many long road trips and I always feel like I have to fight with it. It drives more like a truck than a car. I loved my Sienna and this is definitely on the opposite side of the comfort spectrum. I guess some people may like this, but I feel it lends to driver fatigue. It is the only car I have ever driven where my foot actually falls asleep while driving! The car is very heavy, but does not do well in the snow of Western New York. I have gotten stuck a few times and needed to be pushed just to get up a small incline or hill. Not good for a family of skiers! Hoping that a better set of tires will help with that this year. Also, the transmission does seem to drop while accelerating. We have had the brakes fixed 3 times within 40K miles averaging about once a year since we have owned it. When the brakes go, they burn up smoking and getting incredibly hot! It is now beginning to use oil as well. I have had to add at least 2 quarts just to get to the next oil change. I was told this was "normal" usage. Never before have I had to use this much oil! It seems it was easier for VW to just stop making this vehicle than fix it!"
"We bought our Routan used and we still love it. It accommodates all 4 of children and is wonderful during 14 hour road trips. If I had to pick one flaw that we work around is that the middle seats aren't adjustable (on tracks) as far as for leg room. Other than that it gets great gas mileage and its a living room on wheels. Tons of room! awesome car just wish it was a little cheaper."