"Purchased a new 2009 Routon S, and it was the worse mistake of my life. Reached lemon status at less than 5,000 miles. Window motors, trans seal, headlamp held water, and bumper cover started to come off. The dealership (BKVW) could not seem to perform some standard maint correctly either (trans). Had to hire an attorney to resolve the issues because they refused to help me after the vehicle reached lemon status. Vehicle does have great headlamps, for seeing purposes, when they do not have water in them, and good brakes. The standard CD system is good also. However, overall, I would not buy another VW EVER. The worse overall vehicle experience, with the dealer and manufacturer, that I have ever had. Run away as fast as you can!"
"We have a 2009 Routan SE that currently has just shy of 18,000 miles on it. We also test drove an Odyseey, Sinnea, Quest, and T & C but felt we were getting the most for our money with the VW. We've not be disappointed! The interior is a little "plasticy." But all of the features are very simple to use--every thing from the DVD players to reconfiguring the seats is super easy! We have had none of the issues that others seem to complain about. The only problem we've had is a fuse, which controls the front power outles, blew. The dealer replaced it, at no charge of course, and we only spent about 20 minutes at the service department waiting; it was a minor thing and an easy fix. We've been very happy with the look and the handling of this van. Gas mileage is not great but is comparable to other mini-vans. We feel like this is a great vehicle and would recommend you put it on your list of vans to test drive!"
"Granted I sell Volkswagens, at first I was very skeptical about this van because as many I felt that it was just a rebadged Chrysler. Untill I had to take the Routan on a road trip, I have drivin in the newer Town and Countrys but this simply is in a class of its own. The suspension and the seating is much more comfortable than the Chrysler's. When you drive this and then drive a town and country you will notice right off the bat how much Volkswagen has improved this Van."
"We bought our Routan two months ago and have had nothing but problems. Less than a week after we bought it the front turn signal assembly went out. The transmission shifts very hard and we are taking it back to the dealer again tomorrow for a district tech. to take a look at it per customer care. After sitting at the dealer for a week last time they admit the trans. isn't shifting properly but they don't know what to do to fix it. The gas mileage is horrible. Most of my commute is freeway driving yet I get 16 mpg at best. The "change oil" message popped up at 2,500 miles so that service already had to be done. The brakes squeak really bad and the dealer told me to drive it that way until 6,000 miles and then they will replace the pads. The dealer keeps telling us that the vehicle doesn't start to break in until 10,000 miles and then we will see it performing better. I don't know that my patience will let me keep this van until then because I have been to the service department so many times that they already know me by name. I really liked the look of this minivan and the features but I will definitely NEVER buy a Volkswagen again!"
"My wife and I bought a Routan six months ago and absolutely hate the car. The second we drove it off the lot it began rattling and breaking (interior and exterior plastic pieces popping off). The car is literally the worst car that I have ever owned. It is a bad job at dressing up a chrysler town and country. The hoods on all Routans are not aligned right and if you take a look at any one, one side rests higher than the other at the hinges....Volkswagen admits the flaw, but has no fix. I have put my knee through the back of the rear folding seat while it is down and I lean in to buckle my son in his carseat 3 separate times. Volkswagen admits the construction is weak, but refuses to fix the seat any more if it occurs. I am unable to put my children in the car now...for fear of breaking the car. It is a weak piece of junk that I wouldn't recommend to anybody for any reason. If you own one, I feel for you."
"Volkswagon has always made good vehicles. I have to say the new Routan is excellent!!! I absolutely love it!! Never have any problems with it, smooth ride, very comfortable. This van will be with us for many years to come. Way to go VW!"
"We bought our Routan SEL in January of 2009 and were very excited to get our first minivan and our first VW. Since then, here is the list of problems I have had: third-row seat completely broke and would not fold down (we got that replaced with a new one), our right side power door has broken and the door could not be used...twice (both time the mechanism had to be replaced), the power steering has been messed up since we got it (it is in the shop now) and the rear tail light went out (I know this is trivial, but it should not be going out in a brand new car..we replaced this ourselves). I have to say, this car has been a pain in the butt to own. I will never purchase a VW again. :("
"Purchased this vehicle over the Toyota Sienna for better gas mileage and was told it had a regular size spare. Gas mileage is poor, less than sticker says and had a flat on a trip and it took 5 hours to find a tire after finding out the spare was an emergency spare. The engine is noisy and the seats are not comfortable on a long trip. The shocks are terrible. On a bad hole, it is like metal to metal. Dealer says they are fine and car is not broken in after 11000 miles. Would not buy another VW."
"i have had this van for about 6 weeks,and it is in the 11-12 mile range for gas mpg. the transmission on turns and stops slams in to gears. the seats has wings on the sides that feel hard on you bottom.if i had the choice i would get rid of this boat."
"We bought our Routan in March 09 and now are sorry we did. First of all we got about 9 thousand off because the dealership were trying to move as many as they could before the end of the month. In that we can't complain. When we picked it up the thermostat on dash was not working properly so we had to come back. The interior is great all the perks are very nice, the leather seats are comfortable. Not much leg room in second seats unless you pull the front up more. Love the rear powerdoor. Very handy with groceries or when its raining and you want to get things in quickly. Our biggest complaint is the gas mileage. We had a Sienna before which got about 16 city. That was bad enough. When we considered another van we knew we wouldn't get great mileage but we thought maybe 16 or a little better. No we get anywhere from 12 to 15 shocking for a VW. Too bad. This our first experience with VW and were looking forward to it but now we wish we had kept our Sienna. The change oil message has already come on at 2500miles even though they told us to change the oil every 6,000. Good thing VW has included this with the car."
"I have had the Routan for a short while and from what I can tell people who own them (like me) really seem to like what the Routan has to offer. The price is right and I got mine about 3 grand less that the T&C with the same equipment. The Routan drives great and best of all looks good. I don't feel like I own a box or the same van everyone else has( H and T). As for quality -- who knows? It may last forever --- plus I have a 100K mile bumper to bumper warranty on it just in case. (cost me nearly nothing to add) I've known plenty of H or T owners who have had nothing but problems!"
"The features available were a definite selling point and my children love the dual screens & dual CD capability. Storage is great with the in the floor storage and the rear area. What really sold us was the way the vehicle handled while driving. It didn't handle like a "truck" but took the corners more like a sedan...very nice. Definitely would recommend!"
"So compact with a high price. Design is derived from the Chrysler Town and County Van. Wood Granite is an option compared to Town and County, Honda Odyssey and Toyota Sienna.
4.0 Liter should be designed to have a bigger body. Routan has a big engine with a small compact body.
Interior panels have corner edges. Upholstery is very plain and simple with no knitting or sewing design and perceived to be thin."
"This truck is Amazing...Roomy...softh..perfect for a family like mine (2 kids..3 adults)..powerfull machine...I get the SEL with rear entertainment..all the toys are great..easy to get in and aut.. power locations all over the truck..cups holders a lot.. all passengers get a feeling like flying on a turbo jet...softh and quiet... i get my truck for 3 weeks already and Im so so happy with it.. the trunk is very very roomy..is incredible.."
"The Volkswagen Routan is our first minivan purchase and we are very happy with it so far. It drives nicely in town and on the highway. The cabin is quiet and roomy enough for 3 adults and 3 kids. All of the seats, including the third row are very comfortable. There is plenty of storage for luggage in the back and in the very roomy under the floor storage in the second row. Driver seat controls are well placed. The hard drive is great for copying songs, books on tape, etc and leaving all of the bulky cases at home. The entertainment system with two screens is great for allowing second and third row passengers to watch different movies at the same time. The driver can also listen to something different while the two movies are playing. I like the permanent middle console better than some of the folding kinds in the competitor minivans, as you can put things in them and not have to remove them each time you want to go to the back of the van. It is great for large families and a lot of fun to drive. I fell in love with it when I took it out for the test drive and have been very happy with it ever since I bought it. As far as I know, the Routan was designed and built with the help of Chrysler, so you will see a lot of similarities, which in my opinion is a good thing as the Town & Country is a well designed and popular minivan. I think the Routan feels like a better driving, more stylish Town & Country with unbelievable financing and warranty options from Volkswagen and the support of a very stable company."