"I looked at several minivans and overall i was excited about the Routan because it looked stylish for a minivan. Then after driving it for two years, the dvd cover sometimes wont open and DVDs get stuck, CDs skip, the driver window won't go all the way up, till i pull the button 5 or six times, squeals really loud. I don't like the seats, I have to hike my leg way up to get over the huge hump on the beveled seat. However I will say, the service we get is excellent. I would rate that a 10 if i could. I do like the dual rear entertainment, no problems there. I like the heated seats and the 8 way power driver's seat. I like how the shifter is on the dash and the storage is incredible. I might consider another volkswagen because they treat us so great!"
"I bought my Routan back in July 2009. We got the Routan as an upgrade to a Jetta. BIG MISTAKE!!! The Routan is not a VW, it is a Crysler product badged as a VW. Quality fit and finish is inferior. The engine is underpowered, the transmission shifts as a 1949 Willys. Some of the options are nice, however sometines do not work as intended (ie Bluetooth, power windows, etc..). Now as for the re-sale value, horrible.
If I wanted a Dodge I would have bought one and save $10,000. Now I'm stock with this for a few years. I'm hopping to get rid of it before the warranty expires."
"I never thought I'd drive a minivan, but this is a VW! I bought a 2010 SEL in January. Love it! it has everything you need and then some. I've sat in every seat in the van and have no complaints. Plenty of room for everyone plus all your shopping bags, strollers, etc."
"We have a 2009 Routan SE that currently has just shy of 18,000 miles on it. We also test drove an Odyseey, Sinnea, Quest, and T & C but felt we were getting the most for our money with the VW. We've not be disappointed! The interior is a little "plasticy." But all of the features are very simple to use--every thing from the DVD players to reconfiguring the seats is super easy! We have had none of the issues that others seem to complain about. The only problem we've had is a fuse, which controls the front power outles, blew. The dealer replaced it, at no charge of course, and we only spent about 20 minutes at the service department waiting; it was a minor thing and an easy fix. We've been very happy with the look and the handling of this van. Gas mileage is not great but is comparable to other mini-vans. We feel like this is a great vehicle and would recommend you put it on your list of vans to test drive!"
"it was the first year so there were some kinks to work out. I expected VW to stand by their product and do the right thing when issues in the first year design came up. we had/have issues with one of the running lamps always being out, the brakes were too small for the weight of the van (went through 3 sets of brakes and only got the last ones for free after loud complaining I would have expected that since it was a known issue they would have realized and not make me buy brakes every couple of miles), tire pressure sensors rusted out and needed to be replace. for the tire pressure sensors the dealer was looking for $90 per wheel and then $180 to put them in...over $400! bought them on amazon and had the local tire guy install them without issue."