"We bought our Routan used and we still love it. It accommodates all 4 of children and is wonderful during 14 hour road trips. If I had to pick one flaw that we work around is that the middle seats aren't adjustable (on tracks) as far as for leg room. Other than that it gets great gas mileage and its a living room on wheels. Tons of room! awesome car just wish it was a little cheaper."
Pros: "The price was good for all the item it included"
Cons: "Not reliable"
Likely to recommend this car? (1-10): 2
"More than 10 recalls, leaks form the sunroof, battery doesn't last, the paint in the doorknobs is peeling off! the lights on the dashboard turn on and off whenever they want making it too often a visit to the dealer to fix that. Also problem with the starring system."
"I have never been one to dig the minivan concept, however, when my wife talked me into just looking at them, after the test-drive I was sold. Very smooth ride and we have enjoyed it ever since. I am not much of one to take the back seat on any ride, but I wouldn't mind this ride anytime in the back seat. Two dvd screens for viewing two movies at the same time. Very quiet ride. If I didn't have this now, I would even consider purchasing a used one just like it because I am that sold on the vehicle. I am more of a Ford man myself, but next in line for me after Ford is now the VW. Great vehicles and great service through the dealership. After two weeks of owning the van we drove down to Disneyland. Great drive and couldn't ask for anything more. Heated seats, leather, very quiet ride. Many times I wonder if the engine is still running if stopped because it is that quiet. Would highly recommend the Routan to anyone looking for a mini van, and if you're not, you should look at this ride over an SUV. Cost on gas is much lower and the ride is AWESOME. Both daughters have actually bought VW's since we bought this van, just because that is how impressed we are with the quality. I should have been purchasing VW's years ago."
Pros: "Good on the road, steering and suspension excellen"
Cons: "Low gas mileage a little low compared to other mvs"
Likely to recommend this car? (1-10): 10
"For a base model (S), it has everything necessary as your standard grocery getter but the ride and handling is the best I've had in any minivan (Kia, older Voyager, older Toyota). Pretty spartan but hasn't fallen to pieces and doesn't make weird noises like the Kia or older model Voyagers did."
Pros: "Comfortable, RSE, Euro Feel inside and when driving."
Cons: "Front Cup holder is cheap looking"
Likely to recommend this car? (1-10): 10
"Not sure why some complain about this "Minivan". First and Foremost it does not look cheap inside like it's cousin the Town and Country. Very European Inside. It handles like a European Car also. We test drove ever Minivan on the Market. This one was the best overall valve and is fun to drive too, the seats are very comfortable. It is fast for a minivan."
Cons: "Been in the shop way too long for a NEW car!"
Likely to recommend this car? (1-10): 2
"I had a Toyota Sienna for 9 years which was so comfortable and reliable. We decided to try Volkswagen as we got a great deal and we loved the no-nonsense sales people. Within a few weeks the engine light would come on. Then the skid indicator. The car was in the shop for 2 days and came back with the same problems. It has now been in for another 10 days and they are waiting on a part that could take between 2-4 weeks to arrive from Germany. In the meantime they rented a Ford Escape for me from Avis. It was nice of them, but I am making monthly payments for a minivan. Very frustrating as I need the space! I have also had a problem with the bluetooth audio streaming. After Volkswagen spent a few day trying to fix it, they consulted with the Town and Country guys - it works as designed. You cannot use the bluetooth audio streaming unless your phone screen is in power saving mode - does not help for rewinding and fastforwarding - makes audibook listening horribly frustrating!"
"The features available were a definite selling point and my children love the dual screens & dual CD capability. Storage is great with the in the floor storage and the rear area. What really sold us was the way the vehicle handled while driving. It didn't handle like a "truck" but took the corners more like a sedan...very nice. Definitely would recommend!"
"I have had the Routan for a short while and from what I can tell people who own them (like me) really seem to like what the Routan has to offer. The price is right and I got mine about 3 grand less that the T&C with the same equipment. The Routan drives great and best of all looks good. I don't feel like I own a box or the same van everyone else has( H and T). As for quality -- who knows? It may last forever --- plus I have a 100K mile bumper to bumper warranty on it just in case. (cost me nearly nothing to add) I've known plenty of H or T owners who have had nothing but problems!"
"I bought this van back in 2009 because I am a tech at the VW dealer and so I get a discount. I thought at the time since its a re badged Chrysler product that I could have a VW that is actually reliable. This is a far from reliable vehicle. I have replaced the transmission and brakes as well as had several electrical issues. I am now noticing that it is leaking oil from the timing chain cover. My recommendation is for anyone that buys a VW product is to have it inspected by another shop other then the Vw dealership before the warranty exspires. This is because according to VW of America we are not aloud to notify the customer of any issues with there vehicle until it is out of warranty, but if the customer mentions an issue then we can a dress it."
"This is the worst vehicle I've ever purchased including used cars. It does perform and drive well for a mini van and the motor and transmission seem to be OK, its very comfortable and well desgned on the interior. However, it just died while driving tonight and we drifted off the road and it started again. The drivers site window doesn't work. It's had many recalls and I've spent a lot of time at the dealership waiting for the repairs. The belts already squeak like a 10 year old car. The fuel economy is not good and the electronics in general seem to be faulty. I think that possibly the recalls may be linked to other issues we are having. The brakes wore out very quickly. The dealer is fixing all of it since it only has 25,000 miles on it but once that warranty runs out I'm afraid its going to cost us a fortune to keep running. If you are thinking about buying one of these be sure to search the web for reviews / recalls and comments. I do not reccomend this Crysler product. If you want a Volkswagon buy some other model and expect the typical German auto issues after about 80,000 miles."
"My wife and I bought a Routan six months ago and absolutely hate the car. The second we drove it off the lot it began rattling and breaking (interior and exterior plastic pieces popping off). The car is literally the worst car that I have ever owned. It is a bad job at dressing up a chrysler town and country. The hoods on all Routans are not aligned right and if you take a look at any one, one side rests higher than the other at the hinges....Volkswagen admits the flaw, but has no fix. I have put my knee through the back of the rear folding seat while it is down and I lean in to buckle my son in his carseat 3 separate times. Volkswagen admits the construction is weak, but refuses to fix the seat any more if it occurs. I am unable to put my children in the car now...for fear of breaking the car. It is a weak piece of junk that I wouldn't recommend to anybody for any reason. If you own one, I feel for you."
"This is the 2nd highest priced vehicle I purchased with the most problems of any. Front brakes at 13000 miles, front wheel bearings (both) at 15000 miles, rear brakes at 21000 miles, Back and forth to Dealer many times. lots of wasted time and miles!! Now I have corrosion on front edge of hood-not even 2 years old!! Spoke with VW Customer care many many times about problems and they like to say "I sorry" but really don't care! With all the problems, having hard time to get rid of-not worth what is owed on it. DO NOT BUY ONE !!!!!!!"
"We bought our Routan SEL in January of 2009 and were very excited to get our first minivan and our first VW. Since then, here is the list of problems I have had: third-row seat completely broke and would not fold down (we got that replaced with a new one), our right side power door has broken and the door could not be used...twice (both time the mechanism had to be replaced), the power steering has been messed up since we got it (it is in the shop now) and the rear tail light went out (I know this is trivial, but it should not be going out in a brand new car..we replaced this ourselves). I have to say, this car has been a pain in the butt to own. I will never purchase a VW again. :("
Cons: "BRAKES AND ROTORS!!! Replace them every 16,000 :("
Likely to recommend this car? (1-10): 7
"I love this car. A few issues that I wish I could change: 1) Hard for tall people to drive for long periods of time. My husband is 6'2 and gets uncomfortable driving after about an hour because the seat doesn't go back far enough. For me at 5'10 it is perfect. 2)Hard to get to the back seats (3rd row) when 2nd row seats are in place. The 2nd row seats do not move forward far enough to push them forward and crawl behind them and they sit too close to the front seats to move around the front of them. We have resorted to crawling through the back of the car to be able to get into the 3rd row, but then you can't have both parts of the 3rd row up and can't fill the back with stuff. 3) the BIGGEST ISSUE - the brakes and Rotors. We have had the car for less than 2 years. We have had both front and back rotors and brake pads replaced now 3 times. 1st - after 3 months of owning the car, 10 months later and now 7 months. Each time was approxametley 16,000 miles of wear and tear on the van. And Volkswagon is saying it's how we drive, must be because we drive up and down hills alot and use the brakes excessivley. We live in the desert with no hills around us for about 90 miles. This is not a problem with how I drive my car. Other than the brakes though, I can live with the other 2 complaints. They are more about convience. Brakes and Rotors every 16,000 that cost almost $400 each time....NOT OK!!!"
"We bought our Routan in March 09 and now are sorry we did. First of all we got about 9 thousand off because the dealership were trying to move as many as they could before the end of the month. In that we can't complain. When we picked it up the thermostat on dash was not working properly so we had to come back. The interior is great all the perks are very nice, the leather seats are comfortable. Not much leg room in second seats unless you pull the front up more. Love the rear powerdoor. Very handy with groceries or when its raining and you want to get things in quickly. Our biggest complaint is the gas mileage. We had a Sienna before which got about 16 city. That was bad enough. When we considered another van we knew we wouldn't get great mileage but we thought maybe 16 or a little better. No we get anywhere from 12 to 15 shocking for a VW. Too bad. This our first experience with VW and were looking forward to it but now we wish we had kept our Sienna. The change oil message has already come on at 2500miles even though they told us to change the oil every 6,000. Good thing VW has included this with the car."
Pros: "Up to 30 mpg on Highway, Good Acceleration"
Cons: "Transmission, Water in Headlights, Center console"
Likely to recommend this car? (1-10): 9
"The VW Routan won't win car of the year, but compared to its Chrysler cousin it is Superior. The ride is comfortable yet firm and sporty enough to take corners at reasonable speeds without swaying about like most minivans. The interior styling is excellent and free of rattles and creaks, but the center console is short and unstable. Exterior styling is very good and pleasing to the eye unlike the box on wheels styling of the town and country. The engine provides great acceleration and very surprising fuel economy on minimal load. I can get up to 30 mpg on the highway driving like grandma or 25 mpg at 65 mph. Quality is as expected with Chrysler engineering. The headlights retain rain water and the brakes are already squealing at 2900 mile on the odometer. The Routan handles good in medium snow and ice with careful driving. And don't expect to get good gas mileage with a full load and luggage with any vehicle. The transmission needs fine tuning as thumps are quite evident with shifts especially using ECO mode in the city with stop n go traffic which produces no improvement in gas mileage. Eco mode does however help in highway driving mpg, but increases violent shifts when slowing down. The Routan is not a bad choice for a minivan, but if you want to avoid enormous depreciation, shop Honda or Toyota."
"i have had this van for about 6 weeks,and it is in the 11-12 mile range for gas mpg. the transmission on turns and stops slams in to gears. the seats has wings on the sides that feel hard on you bottom.if i had the choice i would get rid of this boat."
"I bought my van new $37000 in '09 I have had MANY problems to many to list. The main 2 are first the rear brake the caliper frame was faulty causing rotor and pad to be shot that was '11 and even though they knew frame was faulty was not replaced now '13 it wore out my brake and rotor again and now there saying it was from the caliper bracket so they wont do anything about it. (its the same part)but HAHA my warranty is over I think thats what they were waiting for so they could get more money. Second my side door on passenger side wasn't working properly and there was a recall but they only did that side and now my other side is acting up and they say well the recall is outdated so they probably wont cover it. DO NOT BUY A VW OF ANY MODEL YOU WILL WISH YOU DIDNT."
Cons: "too many problems for a new car that the dealership cant or wont correct"
Likely to recommend this car? (1-10): 2
"The routan shut down at 50 miles, because the cam sensor went out. The wheel alignment was off to the right. The dealership told me, after bringing it in 2 days in a row, that this was normal as the wheel alignment registered good on their computer readings. VOlkswagon advocate supported dealership findings against my word. I was referred to a wheel alignment specialist who fixed the problem The engine mount needed to be adjusted as well as the casters, and he rotated the tires.
The gas mileage is horrible. Getting about 13 mpg combined hwy and city. The volkswagon customer care is very polite but will back what their mechanics at dealserhship, whose computer readings had the car doing 15 mpg, which is stll low. The manufacture has it at 20.
My question to all of you is, I have heard many mention that the Routan is a lemon. Has anyone been successful at actually using the lemon law to get rid of car?"
"Here are the issues in the last 2 years and a half: Out of the blue, the car won't start, Elecrtic doors won't close, driver windowd won't work, ac blower failed, AC hose defective, stereo system (DVD, Satelite etc) DIED!, breaks make the car jumpy, rotors also defective... I have a 42 months lease and I am affraid to go pass the 36000 miles... I know I am going to have to pay fosomething my self... Called VW tech support and they stated "I am sorry Sir. but if we replace your parts we are doing our part". With this issues, the scheduled service and the recalls, the car won't get out of the shop.... AVOID AT ALL COST!"
"We have enjoyed this van more than any car we have owned. It drives smooth and quiet. Within the first 3 weeks of owning we drove it from Salt Lake to Disneyland and back, with my wife and I and our high school and college aged children. We had a great time and found the ride very enjoyable. This van has all the options one could want. Couldn't ask for more."
"This minivan does not even have another in its class. While the exterior design takes some getting used to, and there are some cheesy details from its cousin Town & Country to overcome (whip antenna, dashboard displays), every little road trip feels like First Class. The room is enough to haul furniture easily, take 7 people out to a ball game, make an 8 hour trip feel like a pleasant Sunday drive. The SEL delivers so much power and response, that you forget its a van. Its a pricey van, but after a few months of ownership you begin feeling your ROI. Highly recommended if you want a stylish, safe van that's easy to haul anyone or anything. It's the best of 2 worlds - the engine and powertrain from the Chrysler minivan inventors, and the handling and styling from Volkswagen. Just plan on keeping this vehicle for many years because you'll want to, and it seems build to last."
Cons: "New pads every nine months, shoddy transmission"
Likely to recommend this car? (1-10): 1
"I bought this van because I have only ever driven VWs. This is not a VW, however, this is a Chrysler, a fact I found out later. Roters were replaced almost immediately, calipers bad almost immediately and I am now at the point where I have to replace pads at least once every ten months and the steering wheel violently shakes whenever the brake is pressed. On two separate occasions my brakes actually caught fire. Transmission jumps every time the car switches gears. I have had it just can't wait to get rid of it."