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Frequently Asked Questions

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How do I place an ad on KBB.com?

Visit our Sell Your Car Center and enter your ZIP code. From there, you can review our ad packages and select the ad you want. There are four quick steps involved in placing an ad with us:

  • Step 1: Enter your ad information
  • Step 2: Upload photos of your car
  • Step 3: Review your ad
  • Step 4: Purchase your ad

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Do you have a checklist for creating an ad?

We've included an ad checklist below. Some items depend on the ad you select and any upgrades you may add to your package.

  • Basic information about your car, including year, make, model, body style, mileage and price. Your Vehicle Identification Number (VIN) is not required, but it does help us offer more info to potential buyers.
  • A list of optional and standard equipment.
  • The top selling points about your car, so you can create a detailed description. The more info you provide, the easier it is to reach buyers looking for those features and the less time you'll spend vetting potential buyers.
  • Photos of your car. You may add a single photo or up to 15 photos, depending on the ad you select.
  • Your payment method. We accept Visa, American Express, or MasterCard. To protect the information you provide, our site is on a secure server.

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What if I don't have a digital camera?

That's okay. Just take your traditional film to a local photo-processing lab and request a photo CD. Or, you can turn prints into digital pictures with the help of a scanner.

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How long will it take for my ad to be live?

Most ads submitted online will go live within a few hours. Some ads may take up to 24-48 hours.

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I just set up an ad. Why doesn't the photo I uploaded display?

Typically, your ad goes live in just a few hours after you place it. However, sometimes your uploaded photos may take from 24-48 hours until they appear. Also, we reserve the right to reject any inappropriate photos uploaded.

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How do I edit or remove my ad?

Visit the log in page to edit or manage your ad.

You can also re-visit the confirmation email that is sent once you purchase an ad, as it includes an edit link and your Ad ID. Click the edit link in the email and use your Ad ID to log in. Follow the instructions to update or remove your ad.

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How do I renew my ad?

Visit the log in page to edit or renew your ad.

You can also re-visit the confirmation email that is sent once you purchase an ad, as it includes an edit link and your Ad ID. Click the edit link in the email and use your Ad ID to log in. Follow the instructions to extend your ad.

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How can I report a scam?

Kelley Blue Book takes fraud concerns very seriously. Please review our guide to protecting yourself when selling your car.

If you have questions or suspect fraud, please email fraudwatch@kbb.com. Or call the Fraud Prevention Team at 1-877-210-5209.

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Why am I receiving calls from telemarketers after listing my car on KBB.com? How can I stop these calls?

You should know we never share our customers' phone numbers with telemarketers. If someone called to sell you an ad on another website, the company probably got your phone number by reading your listing on KBB.com.

You can reduce unsolicited telemarketing calls by registering your home and mobile numbers on the national do-not-call list. Register online for free at www.donotcall.gov or call 1-888-382-1222. If you do get an unwanted telemarketing call, request to have your number added to that company's do-not-call list.

If you believe a telemarketer has violated your do-not-call rights, note the name or number of the company and submit an online complaint with the Federal Trade Commission at www.donotcall.gov.

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How can I get additional help?

If you have questions or concerns or would like to speak with a live customer service agent, please contact us at privatesellerhelp@kbb.com. Or call Customer Support at 1-866-851-2285. We're here to help Mon. – Fri. 8 a.m. – 8 p.m., Sat. 9 a.m. – 7 p.m. ET.

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