It is not what appears to be - Inaccurate Reviews
By Car Owner on Wednesday, June 22, 2016
I own this car - My approximate mileage is 24,500
overall rating 4 of 10rating details
- Overall Rating
"I am certain that all of you have read many positive reviews about the Mazda CX-5. This is the reason why we purchased a CX-5 2015 Touring. We have used the vehicle since Jan. 2015, and had the "unfortunate" opportunity to test it very accurately. Based on modern manufacturing technology, the vehicle did exhibit several issues, most of them not truthfully reported in dedicated publications. We have been very patient with this vehicle, and hereafter is the list of problems that we have experienced and worthy to be noted by a potential buyer:
1) The metal skin of the vehicle is very, very thin ... a swag of a dog's tail will indent a door panel. Do not lean over the metal band between the doors and the roof: The belt loops in your pants will dent the skin!!!
2) The exterior trim is made of some sort of plastic that has the tendency to generate a white patina in humid days. The same can be said for the interior door panels. They need to be scrubbed with a mild detergent to clean the patina.
3) The blind spot monitoring had repeated issues, and had to be replaced and serviced several times. Currently, it does work on and off. Also, it operates only over about 20 miles per hour, just as at 10 miles per hour cars will not be approaching. Also, if there are no vehicles around for sometimes, a blinking light on the panel, similar to that of the system's failure, appears for no reason (Also see manual, as the issue is sold as a "Normal" function of the system).
4) For unknown reasons the battery after just over a year of operation went dead during one of our trips. The manual indicates that the battery should be replaced after a year! The battery took a re-charge, thus the reason of the problem is still unknown. Lights were turned off for sure.
5) Testing of the filler cap light indicated that the system does not detect if the tank is pressurized, i.e. filler cap not engaged. Thus, the EVAP system may not detect a gas leak. The matter is under investigation. Also, with reference to the fuel system, the car had a "Safety Recall" in Feb. 2015.
6) Much has been said about the Mazda "Zoom-Zoom" motto. If the car is driven at about 50 mph / 60 mph, and the steering wheel is rapidly rotated by about 30 deg., the car exhibits a nearly uncontrollable boarder line behavior. There is no need to believe me outright, just test drive the vehicle before you will purchase it. The test will simulate the case involving a typical avoidance of an obstacle on the road. The car has a relatively high center of gravity and a relatively soft suspension system. These are possibly the reasons of such behavior.
7) At idle the engine sounds clunky, and does not have the smooth operation that one would expect. The oil filter is actually smaller than the one mounted on the engine of a typical riding mower (Engine: 700 cc). Thus, an oil change after 5,000 miles (Schedule 2) would be appropriate. Also, the engine has one of the highest compression ratio on the market (13:1) .. more than a Ferrari road engine. Thus, even if regular gasoline could be used, a middle grade with additives could be a better choice.
8) Gas mileage is about 30 miles/gallon on the average.(Driven Miles Total ~24,500).
9) The Bose audio system appears to concentrate the sound at the front rather than in a surrounding fashion as it would be expected from the many speakers installed.
10) The Bluetooth connection to the phone has a mind of its own, and needs to be reset frequently as functionality is progressively lost with time of use.
11) The engine is noisy above 3,500 rpm, and the road (tire) noise is detectable more than one would expect.
12) The overall car appears to be fragile, and again the skin is so thin that can be very easily dented at the very minimum impact.
13) At certain speeds the exterior trims, particularly over the doors, emit cracking sounds depending on speed and atmospheric conditions.
14) Rear visibility is not great. Fortunately, there is a rear view camera.
I listed most of the issues that we are having with this particular vehicle. Are there good points about it? I would say that the question has no merit since these days one would expect a modern car to perform much better. We are committed to get most of the issues resolved, and then planning to replace this car. It is really too bad, ... , Mazda really lost a good opportunity. The dealer mentioned that the CX-5 was the first vehicle completely designed by Mazda after the partnership with the Ford Motor Co. ended.
In summary, I would suggest to really test the vehicle, and look at it all over before making a purchase. Personally, after our experience, I would not recommend it to a friend."
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