"I bought this vehicle and had it for two months, I have had so many problems with 53K miles on it. And Lexus service said that's when things start to go bad at 50K miles. I was confused because I didn't know 53K miles was a lot and I didn't buy a Kia I bought a Lexus I would think the quality would be exceptional. It is a Toyota and they are great. Plus, I bought the Lexus Platinum Warranty which is horrible. They charge you for diagnostics! I thought with a high end warranty that stuff would be covered, I didn't realize labor wasn't covered! I am very unhappy with all of the problems that I had. The service I brought it to was the worst. I got charged $250.00 for a twig in the moon roof causing a leak inside my car and to tighten two screws on my mirror! I have been in a loaner for two days with no phone calls from the service department. No updates on my car nothing! For anybody that does buy a Lexus, no where does it state not to use homemade CD's, but I have 4 stuck inside and they told me that you can't use them, and I explained then it should state so in the paperwork! I am in the process of buying a 2007 RX 350 with 32K miles, I hope I have better luck. I love the look and drive of the vehicle, maybe the first person beat it up, I don't know. Oh and the accerlation on the 2004 model is HORRIBLE. I fear pulling out infront of cars because I know my car isn't going to speed up quickly. I know it is a SUV, but I never had that problem with my Acura MDX which I may add is the best most reliable SUV I have ever driven. I just wanted to try the Lexus, because I liked the look. Expensive car with not much options! My Acura had Nav, DVD, third row, and much more! I hope my new 2007 Lexus works out better, because the amount of money I have put in for my two month old car is unreal. ($1600.00 for a new headlight, just to give you an idea!)"
Pros: "great for costco runs! great for roadtrips!"
Cons: "can't think of one"
Likely to recommend this car? (1-10): 10
"I bought mine in 2007 from the dealer with 44k. I do a lot of driving for work so I spend a good part of my work day in it. Very comfortable. The driver's seat could be a little more supportive for long legged folks. Its the right size SUV for me. Not too small or too large. The V6 is very smooth and quiet. The suspension is just the right balance between firm and soft. The car has a very substantial feeling to it.It feels very safe and secure. The ride height is great, it keeps other cars from blinding you with their headlights. The windows are large which I like. Great center console. It has plenty of room for all my stuff. On long trips it can't be beat. I haven't had to make too many repairs, just routine maintenance. The front brake rotors had to be resurfaced and I replaced the driver side window controller. The check engine light is on due to the catalytic converter that needs to be replaced but it doesn't effect driveability. That's it. I get about 22 mpg mixed as long as I take it easy on the gas pedal. Lexus sent me a letter saying they will replace the headlight lenses in the future if needed for free which is good because mine got cloudy about 150k miles ago. To me its been an economy car because its lasted so long with no problems or annoyances. It should easily go another 100k miles."
"We have rolled over 311,000 miles and it just continues to work. We have had very few problems with it and have spent very little money on it aside from maintenance. The seats are less comfortable that they used to be and we hear more road noise, but we can live with that at this point."
"It's good car but not for me. Seat is not comfortable at all (6ft tall) too small seat and gave me backpain even had lumber support. Useless armrest. Not good air filter for cabin.
Dealership experience was super.
I would only recomend this car for the driver who would enjoy smoth driving, superior customer service, clean dealership and smaller height person."
Cons: "You have to be looking in a higher price bracket"
Likely to recommend this car? (1-10): 10
"No issues!...always able to drive it no matter what. Peace of mind....I have 150000 miles on my car and it still runs like when I bought it....i drove it from the east coast to the west coast twice a year consistently....total comfort and reliability ...can't brag enough!
Only have to do the basics (oil changes, change tires, brakes)...love it"
"This is my 3rd Lexus SUV and it is the best! I love Lexus quality and service in general. This vehicle is amazingly comfortable and quiet. I spend a lot of time each day (1.5-3 hours) just driving around children and their backpacks and sporting equipment--doing it in such a comfortable and "quiet" environment makes the hours in the car palatable. The only thing I am not pleased with is the navigation system. It is absolutely NOT worth the money! The system it is using for mapping is antiquated. I live in a development over 10 years old and it cannot efficiently navigate me through my own neighborhood. And I have had several bad experiences letting it take me to a destination I was unfamiliar with. I have friends who own this car and say the same thing about the navigation system. It is a joke. I complain about it every time I go to the dealer and their response is "Yeah, everybody says that." Why don't they do something about it? So, in the end, the car is phenomenal and worth every penny, but the navigation system should either be free or they should pay the buyer to take it because of all the frustration the buyer will need to endure if they use it."
"Bought my 2005 RX used about 1 year ago.Smooth, quiet ride, great design and rich interior with lots of real wood and leather. Great on long road trips. So comfortable that you arrive before you know it. I like NAV w/Bluetooth & backup camera. Excellent warranty and excellent dealer service. Negatives are minor....puny armrests, limited tire replacement selection, no MP3 plug, & no place to put change for tolls so I had to buy an EZ Pass.
This is the one to own in this category!"
"This is, by far, my wife's favorite vehicle. We have owned 4 of them now and can't imagine getting anything else. I have driven the Acura MDX and BMW X5 - Still prefer the lexus. All the bells and whistles you would expect from a luxury automobile and cheaper too! Acura has too much plastic and fake wood - BMW drives like a sports car w/ stiff steering etc. Buy the Lexus...you won't regret it."
Cons: "The steering racks all RX's seals go easy."
Likely to recommend this car? (1-10): 7
"I recommend this car to any one specially families up to 3 kids it is comfortable nice ride I drive it to florida, Boston , Philadelphia , New Jersey, up state New York , Atlanta etc. no problems still looks new rides like new . I have it since new so it's well kept . The only problem that upset me is that lexus knows that all this steering racks are poor in quality and they haven't done anything about this we the owners have to suffer with this $1400.00 expense. Other than that great cars."