"There are a lot of great things about the quality and comfort of the ES350 but the biggest disappointment with this vehicle is the 'hollowness' sound with the doors when you close them. There must be no sound conditioning or reinforcement within the door structure whatsoever. I was expecting more for a luxury vehicle of this quality."
"I love everything about this car except the seat is extremely uncomfortable. The seat back is concave and forces your back to curve. I've tried adding cushions, using after market pillows, but it's still uncomfortable. Other than that, the car drives great. The Levinson sound system is the best I've ever heard. The blind spot detection system is very useful."
Cons: "18" wheels are great looking, but they ride harder"
Likely to recommend this car? (1-10): 6
"Lexus makes the JDPowers top list all the time for few repairs, but they discourage and give you a hard time to correct a problem if it costs too much. My Lexus had 14M when I showed my dealer that that coating on all 4 wheels looked like the coating was getting thin and was spotty. Very noticeable. Pictures were then sent to Lexus for review. After about 4 weeks, Lexus informed me that they would not repair or replace them. I am retired and take excellent care of my car. It doesn't take any Einstein to figure out that it was a defect in material or workmanship! It's always nice when you don't have to deal with issues like this one."