"Lexus made the '09 through '12 ES too good. It was much less expensive than the LS, but was close to as luxurious in ride, comfort and appearance. When the new (2013) ES came out, some of the luxury features were reduced. (See Consumer Reports for details). I purchased the car at Carlsbad Lexus and was treated like a king there.
My wife and I live in the central San Joaquin valley and when we take the car to Lexus here (Lexus of Fresno), we are treated like a king and queen, in spite of the fact that we didn't purchase the care there.
My next car will be a '12 ES350."