Based on 198 Ratings for the 2011 - 2014 models.Review this car
By much happier now (NY) on Thursday, December 05, 2013
I own this car - My approximate mileage is 12,800overall rating 9 of 10rating details
Pros: "good looks inside and out. good gas mileage"
Cons: "electronic transmission shifter"
Likely to recommend this car? (1-10): 8
"I am updating my previous review from this past July. Back then I was very disappointed with the transmission in this vehicle. It slipped in lower gears when accelerating and it downshifted so hard that it would pull you forward in the seat when you were slowing down. I at the time had high hopes for loving this truck but was very disappointed. Today I took it back to the dealership where I bought it for a recall. I asked them to check the transmission also. I was made aware that there was a computer upgrade for the transmission which the dealer did. I am now pleased to say that this transmission shifts a lot smoother. The slipping has stopped as well as the hard downshifting. For the first time in the 7 months that I have owned this I am actually happy driving it. I had bought this in May when they first came out. I would assume the new ones already have this update done to them. I still don't like the electronic shifter. I am still missing the right gear at times when shifting. Before I had the tranny updated I was seriously considering getting rid of this but now I plan on keeping it. Overall I am now satisfied with this truck."
4 people out of 4 found this review helpful
By tm (CA) on Wednesday, November 27, 2013
I own this car - My approximate mileage is 8,500overall rating 4 of 10rating details
Pros: "looks pretty, good music sound, roomy"
Cons: "spare tire in car, no CD"
Likely to recommend this car? (1-10): 2
"If I could afford a $10,000 loss, I would just get rid of this car. My computer went out after 3 months. The drivers seat moved and had a knock noise when turning left, the track was replaced. Took several trips in to get fixed. My dash has this rattle. It is so irritating, I turn my music up not to hear it. I still have trouble when turning on the steering wheel heat, it's a hit and miss. When it and the seat warmer goes on, there is a significant click. I am working now with a consultant from the manufacturer. Hopefully we can come to a resolution. I am miserable."
8 people out of 9 found this review helpful
By JeepGuyNoMore (MI) on Tuesday, November 26, 2013
I own this car - My approximate mileage is 74,000overall rating 4 of 10rating details
Pros: "Solid, stylish, quiet, powerful, sure-footed."
Cons: "Seat adjuster button in very inconvenient place."
Likely to recommend this car? (1-10): 1
"This was my first Jeep and at first I was really impressed with it. It is a very solid vehicle with great styling and trim, excellent turning radius, impressive power and it's quiet. I really liked the 30GB hard drive, too bad they had to put 4 of them in it before we could get one to work right. The BlueTooth is a feature I can't live without, but I learned how for the first year I had this thing. They finally got that fixed, but... Over the 2 1/2 years I've owned this, it's been in the shop for transmission issues 4 times, computer issues 4 times, driveability issues another couple of times and if there was ever a vehicle that should have been taken back under the lemon law provisions, this was it. The real kicker was a buildup of water under the passenger's side floorboards which would slosh around constantly while you were driving...it took a year to find and fix that problem. I've had it. I know people swear by these cars, but I can only swear at it. Once I get rid of this, I'llneve buy another Jeep again."
2 people out of 4 found this review helpful
By DV (FL) on Saturday, November 23, 2013
I own this car - My approximate mileage is 150overall rating 10 of 10rating details
Pros: "Technology, fun to drive, comfort"
Cons: "none yet"
Likely to recommend this car? (1-10): 10
"This vehicle is AWESOME. Nothing compares technologically. The Jeep drives like a car, smooth and quite. Can't be happier. Don't let any negative reviews deter you, Jeep has fixed the problems."
3 people out of 4 found this review helpful
By doublediamond43 (FL) on Tuesday, November 19, 2013
I own this car - My approximate mileage is 6,500overall rating 9 of 10rating details
Pros: "Good gas milage for such a heavy suv"
Cons: "Don't like the default to econ on start up"
Likely to recommend this car? (1-10): 9
"If you have any problems with your Jeep FIRST contact customer service in Auburn Hills in Michigan and get a name and a case number BEFORE going to the dealership, this gets the dealerships attention. I had a problem with the Uconnect system, radio presets & navigation losing its mind. Eventually the system was replaced and updated, no problems to date. My other problem was the memory seats not setting to different drivers, after the dealership was unable to solve the problem my case manager and I had a 3 way phone discussion with a tech guy in Michigan we determined that drive # 1 and #2 MUST lock and unlock the suv using only THEIR key fob so the suv knows who the next driver will be an can set the seat position accordingly, do not use the "touch the door handle method" if you are going to use the seat recall feature. This is not explained correctly in any of the user guides or manuals. Unlike some of the revues I can only say that the customer service in Michigan, who were constantly calling me with updates, and on top of the situation, did a great job. The local dealership were great even when I had not purchased it from them"
6 people out of 6 found this review helpful