Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Technical Questions
- Your Web site isn't working. How do I get my value?
- Every time I hit "GO" I return to the same page. Is there something wrong with the site?
- The page won't load. What can I do?
- Why do I keep getting the error code, "Invoke?"
- Can I view kbb.com on my phone or handheld device?
- Every time I put in my ZIP code, I keep landing on the same page. Why is my browser asking me to debug?
- How do I change my ZIP code? Why do you require this information?
Answers to Frequently Asked Questions (FAQ)
Your Web site isn't working. How do I get my value?
Most errors that occur on our site are a direct result of having cookies and JavaScript disabled on your computer. You can easily adjust your JavaScript and cookie settings in your browser's Internet Options menu. Once you have adjusted your settings, please close your browser and reopen it so that the changes can take affect.Every time I hit "GO" I return to the same page. Is there something wrong with the site?
Refer to your browser's settings and ensure that JavaScript and Cookies are enabled for kbb.com, otherwise the navigation from some pages will not function.If JavaScript and Cookies are in fact enabled and you are still not able to advance, then there could be something in your local cache or your kbb.com cookie that is causing a problem. You may need to clear cache and cookies, close your browser, and try again.
If this has failed to resolve the problem, then there may indeed be something wrong with kbb.com, and you can use the feedback form to report the issue. A Kelley Blue Book Customer Support representative will respond to your query.
The page won't load. What can I do?
Please make sure you have JavaScript and Cookies enabled for kbb.com and that all blockers (pop-up, ad, cookie, etc.) are disabled.Pop-up blockers are included in Norton Internet Security, Netscape, and Mozilla Firefox programs, to name a few. After making sure all pop-up blockers are turned off, try loading the page again. If you receive the same results, then open kbb.com in an alternate browser like the latest version of IE (Internet Explorer), Firefox, or Safari.
Why do I keep getting the error code, "Invoke?"
The problem you experienced may have been caused by an anonymity software/service or an antivirus/firewall program. If you are using an antivirus/firewall program, please temporarily turn off all blockers (pop-up, ad, cookie, etc.) and "allow" kbb.com in the list of accepted websites. If you are using an anonymity software or service, please disable it when using kbb.com. Kelley Blue Book does not collect personal information and our site is not useable with these types of services. For further information, please read our Privacy Policy.Can I view kbb.com on my phone or handheld device?
Users of mobile phones, PDAs, and other handheld devices can easily access KBB's new and used vehicle information on their device anywhere they go. In addition, users will have the ability to view the kbb.com videos, images, and new car reviews, as well as submit free dealer price quotes.To access the new site, all you have to do is type www.kbb.com on your mobile browser, and you will be directed to the optimized Web site automatically.
For more information, please visit the KBB Mobile page.