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Lexus Reigns, U.S. Makers Rise in J.D. Power Initial Quality Study

By KBB.com Editors on June 29, 2009 4:02 PM
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The latest survey by J.D. Power and Associates has confirmed that, despite unprecedented financial challenges, the automotive industry is turning out vehicles with exceptional levels of build quality. After polling over 80,000 owners and lessees of new vehicles regarding any of 228 specific problems they may have encountered during the first 90 days after purchase, the J.D. Power and Associates 2009 Initial Quality Study (IQS) found that Lexus topped the list for the 12th time in 20 years, experiencing a mere 84 problems per 100 vehicles surveyed. That stellar figure moved it ahead of Porsche, which had been the overall IQS leader during the past three years. Other big movers included Suzuki, which jumped up from 32nd place to ninth overall, and Jaguar, which fell from ninth place to tie for 28th for this year. Collectively, the average problems-per-100 index for the 37 manufacturers that Power surveyed was 108, down from 118 in 2008. Among the trends found in the 2009 IQS results: the initial quality of domestic brands improved by an average of 10 percent over 2008 compared to an eight percent gain for the industry in general.

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