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Saab signs new Warranty Services Agreement with GM

By KBB.com Editors on December 27, 2012 4:43 PM
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Saab signs new Warranty Services Agreement with GM

Owners of a Saab vehicle here in the U.S. and Canada can breathe a bit easier about where to find qualified warranty and service providers when the need arises. Saab Automobile Parts North America (SPNA) -- exclusive provider of Saab Genuine Parts and Accessories to those two key markets -- and General Motors have inked a Warranty Services Agreement authorizing SPNA to provide administration and related services through Saab's network of Warranty Service Providers for model year 2009 and prior Saab vehicles still covered under the GM limited warranty. This new deal ensures Saab owners can have any repairs performed by Saab factory trained technicians using Saab Genuine Parts at a nationwide network of 179 authorized Saab Warranty Service Providers.

According to a statement co-released by both parties, the transfer of warranty administration service responsibilities took effect on December 17, 2012 and covers all of the United States and Canada. It does not affect GM's original manufacturer limited warranty coverage and all currently scheduled maintenance, roadside assistance, loaner vehicle allowances and Certified Pre-Owned coverages remain in effect. The agreement is also slated to establish a North America Customer Assistance Center (CAC) early next year and will see SPNA create its own Saab Secure program in early 2013 that will provide limited service support to owners of 2010-2011 model year Saabs.

Tim Colbeck, president and CEO of Saab Automobile Parts North America, said: "Our agreement with General Motors is an important step in supporting Saab owners in North America and ensuring they have access to Saab Genuine Parts, service programs and technical support for years to come."

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