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Ford Sweetens SYNC Feature Set with an Address Book Download App

By KBB.com Editors on December 18, 2009 10:31 AM
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Responding to user suggestions on how to improve its hands-free SYNC communications system, Ford has created a new application that will allow users of SYNC-equipped vehicles to quickly and easily create, manage and download multiple address books. This free app, called SYNCMyPhone, is available for free download at www.syncmyride.com. Inspired by comments made in the SYNC Owner to Owner community forum, the development team went searching for a software-based solution that would bring all cell phones to a higher level of compatibility with SYNC, but particularly those older or pay-as-you-go units that only offer dialing by digit rather than by name. SYNCMyPhone will allow users with a home computer or laptop to manually create and manage multiple address books and contact lists from their cell phone, an Outlook distribution list or other device, and then upload it to the SYNC system via the USB port in their vehicle. Each contact list can contain up to 2,000 entries and be split into specific categories. In addition, the SYNCMyPhone app doesn't require manual entry of the contacts that users can access hands-free in the SYNC-equipped vehicle to be entered on the paired phone.

Ford says SYNCMyPhone went from concept to beta testing to finished application in less than 90 days. According to Darren Shelcusky, supervisor of Vehicle Solutions with Ford's Product Development Systems/Information Technology, it represents the kind of activist approach to system upgrading that the automaker plans to continue in the future. "Our IT team is taking a much larger and more upfront role in customer satisfaction as the amount of software in the vehicle continues to increase. We are paying close attention to what our customers like and dislike; taking fast action to deliver the technology and features that they value."

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